Technical Support - Springville, UT, United States - Emerald Enterprises

Emerald Enterprises
Emerald Enterprises
Verified Company
Springville, UT, United States

4 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

We are expanding our support team and are looking for you to handle our customer inquiries and complaints in Springville, UT.


Your responsibilities include:


  • Receiving, processing, and responding to inquiries and issues via phone, email, and remote support
  • Organizing, prioritizing, and potentially forwarding customer concerns to other departments
  • Tracking and ensuring service level agreements are met
  • Documenting using Jira and Confluence

You bring with you:


  • You have completed training as an IT specialist or have comparable qualifications and have gained some professional experience.
  • You have a strong focus on customer service and satisfaction.
  • Even in difficult situations, you remain professional and maintain an organized approach.
  • You have excellent written and verbal communication skills in German.

Desirable skills:


  • Good knowledge of current Microsoft operating systems
  • SQL knowledge and/or knowledge of C#
  • Knowledge of IT networks and virtualization
  • Willingness to learn and further develop skills
  • Previous experience in a clinical setting

We offer you:


  • We offer you interesting and diverse tasks in a team that develops innovative and pioneering software in the medical device field.
  • You will join a dynamic company with flat hierarchies and short decisionmaking processes.
  • We offer a permanent position, an attractive salary, and opportunities for independent and continuous development.
  • You will work in a communicative and collegial team that is excited to welcome you as a new colleague.

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