IT Technical Support - Greene, United States - Protocol Networks

Description

We are searching for a (Part-Time)
IT Technical Support (End User Help Desk).
This is position is based in Plainfield, CT. (About 11 miles from the RI state line)

Part-Time (2-3 days per week) We are searching for a Help Desk Support Associates. Work the day shift (8 am to 4 or 5 pm). It's a plus if you have flexible availability.


Requirements:

Must have experience working on a Help Desk, Technical Troubleshooting experience,

Helpful experience:
Understanding of: DNS, DHCP, AD, LAN/WAN, etc.


Job Description:

Provide basic Help Desk coverage and support in an accurate, timely, and professional manner.

• Analyze, troubleshoot, and resolve all basic reported issues (software, hardware, and processes) in a logical and systematic method.
• Log and document all necessary information and detail for every customer contact.
• Identify and escalate critical incidents with a strong sense of urgency and ownership.
• Prioritize work and set expectations for all incidents and requests.
• Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness.
• Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements.
• Perform daily preventative maintenance on all necessary peripheral devices (e.g. scanners).

Requirements:

• Educational background in IT, specifically Help Desk and/or Networking
• A+, Network +, preferred
• Great technical understanding and troubleshooting experience.
• Ability to work independently.
• Ability to proactively train on new technologies a plus Ability to perform network traffic analysis using network capture tools
• Demonstrated expertise in analyzing and solving complex technical problems.

Compensation will be based on level of experience.


Job Type:
Part-time


Pay:
$ $25.83 per hour


Benefits:

• 401(k)
• Life insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Weekdays

Experience:

• Technical troubleshooting: 2 years (required)

Technical Help Desk: 1 year (required)


License/Certification:

• CompTIA A+ (preferred)
• CompTIA Network+ (preferred)

Shift availability:

• Day Shift (required)

Ability to Relocate:

• Greene, RI: Relocate before starting work (required)

Work Location:
In person