Director of Aftermarket Parts Sales - Wyoming, United States - Rosenbauer South Dakota, LLC

Description

Job Description

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world's largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The Director of Aftermarket Parts Sales & Operations will develop and manage all strategies and tactics relevant to building and growing parts sales and delivery to customers and dealers. This will include not only management of the parts sales team and associated sales programs in collaboration with an independent dealer network in the USA and Canada but also establish and maintain proper aftermarket parts warehouse operations and associated logistics.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer's Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

1. Leads and manages the parts sales team to ensure availability and competencies to answer inquiries from dealers and customers as well as process orders accordingly.
2. Develops an aftermarket parts sales strategy and associated action plans to grow the aftermarket parts business in terms of revenue and profitability.
3. Builds programs to incentivize dealers to stock proper and adequate parts at their locations.
4. Builds an easy-to-use sales platform (e-commerce) for customer and dealer parts ordering and sales.
5. Utilizes data analytics to manage inventory and report key findings to management to advance parts sales growth.
6. Establishes and maintains proper parts inventory stocking levels and locations, including replenishment plans.
7. Develops and sustains sound parts procurement via supplier partners.
8. Supports customer service and engineering by identification of failures and trends in components utilizing parts sales data.
9. Sustain the Quality Management System with required departmental standards.
10. Performs other duties and responsibilities as required by management to meet the needs of the company.

QUALIFICATIONS

Required Education:

• High School Diploma/GED.
• Associates or Bachelors in Business Administration or other relevant discipline.

Preferred Education:

• Masters Business Administration.

Required Experience:

• Three years of demonstrated progressive results in aftermarket parts sales. This includes partnering with an independent dealer network.

Preferred Experience:

• Minimum of five years of customer service and/or parts sales operations with an industrial machinery or specialty vehicle OEM; agricultural machinery or equipment OEM; heavy-duty commercial truck OEM, or similar related experience.
• Minimum of five years in a leadership or managerial role.

Position Requirements:

• Recognize the importance and adherence to all safety policies in order to promote a safe working environment, for everyone at the organization.
• Ability to learn and adapt to new challenges.
• Strong written and verbal communication skills.
• Proficient organization and time-management skills.
• Ability to work with minimal supervision and work well in a team environment.
• Analytical with keen attention to detail.
• Proficient in managing multiple and diverse projects. In doing so demonstrate sound analytical thinking, planning, prioritization, problem solving, decision making, and carrying out assigned projects with minimal supervision.
• Must be able to work professionally with peers, customers, dealers, and supplier partners.
• Travel requirements may be a minimum of 25% of the year to visit dealers and attend shows.

Communications Skills:

• Ability to read, analyze and interpret general business documents, technical procedures, and when relevant, governmental regulations.
• Ability to write reports, business correspondence such as memorandums or bulletins, and processes or procedures as needed for department functionality.
• Ability to use effectively present information and respond to questions from groups of peers, customers, and dealers.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals. Ideally, basic understanding of business statistics.

Reasoning Ability:

• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer and Software Skills:

• Ability to perform intermediate PC functions.
• Able to work efficiently with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and Windows.

Decision Making:

• Responsibilities are guided by general company principles and objectives.
• There is broad latitude for making decisions with primary control over results that are reviewed at completion.

WORKING CONDITIONS

This position works in an office environment and has access to all welfare facilities. It is a quiet environment that is temperature controlled, ventilated, and well-lit. Working Conditions will include a desk space where most of the shift will be spent, and it provides open space to work in. This office space is routinely cleaned by Rosenbauer Cleaning Services. This position requires traveling off of the campus, so working conditions may vary.

PHYSICAL DEMANDS

This position requires sitting for an extended period of time with minimal standing or walking. During shifts, the use of hands and fingers may exceed 60 minutes, while the use of feet and legs may be for 30 to 60 minutes. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, ability to adjust focus, and good depth perception. This position also requires the use of knees, back, shoulders, and arms for up to 15 minutes. All positions require the ability to lift 50 pounds.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's age, race, color, creed, religion, sex, marital status, public assistance, sexual orientation, gender identity, family status, local human rights commission activity, national origin, and veteran or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Please specify which position you are seeking to apply for employment. Email Human Resources