Operation Service Representative - Huntingdon, United States - Mutual Benefit Group

Description

The Operation Service Representative supports the company's customers and departments by performing multifaceted financial tasks related to invoicing, payments, and overall accounting and underwriting support.

• Fostering strong relationships with our customers to maintain a high level of customer retention and product loyalty
• Processing all incoming premium, audit, and outstanding balance payments in compliance with MBG's policies, procedures, and regulations to support daily account balancing and closing accuracy
• Ensuring all billing transactions are processed appropriately and reflected in customers' billing statements and balances
• Communicating and collaborating with internal departments to ensure MBG's billing system provides accurate payment information
• Positively and efficiently answering billing and customer service inquiries from external and internal customers
• Working with the IT Department when there is a production problem, work request, or need to need to collaborate for services testing and deployment
• Providing support to underwriting departments including processing nonpremium bearing endorsements, company requests, and orders with vendors in accordance with filed rating and underwriting guidelines, state laws, and regulations, where applicable
• Documenting current procedures and recommending improvements/changes as warranted to increase efficiency
• Cross training and providing backup support to various functions within the department
• Performing other miscellaneous duties as directed or assigned

• Applicants must possess a general equivalency or high school diploma; associate degree preferred

• Demonstrated knowledge and understanding to banking/accounting policies, procedures, and regulatory guidelines as related to property and casualty insurance
• Demonstrated ability and experience with financial, banking, and accounting systems, programs, platforms, and/or reports to enhance customer service
• Strong customer service orientation and demonstrated ability in dealing with a variety of people; proficient interpersonal relations and communications skills (both written and verbal)
• Proficient computer knowledge
• Proficient knowledge and understanding of MBG's billing system to produce and analyze daily/monthly billing transactions and reports generated from inquiries
• Demonstrated analytical, problem solving, organizational and time management skills; proficient math skills
• General knowledge of insurance
• Embodiment of our core values of integrity, community, dependability, and courage; and minimum of 2 years work experience in related position(s).