Program Associate, Industry Partnerships - Cleveland - Towards Employment

    Towards Employment
    Towards Employment Cleveland

    1 week ago

    Description

    Program Associate, Industry Partnerships


    Position: Program Associate, Industry Partnerships

    Reports to: Manager, Industry Partnerships

    FLSA Status: None-Exempt

    Salary Range: $40,000-43,000

    About Towards Employment: Founded in 1976, Towards Employment (TE) is a non‑profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Through the hard work of its dedicated staff of 74 and an $8 million annual budget, TE has achieved local and national recognition for excellent outcomes. The organization offers a continuum of support to low‑income individuals preparing to enter the workforce or looking to advance from low‑wage employment, as well as fulfilling the staffing needs of local employers.

    TE offers a robust benefits package designed to support our team's health, financial well‑being, and work‑life balance, including employer‑subsidized medical and prescription drugs, Traditional and Roth 401(k) plans with an employer match and profit sharing, life and short‑term disability insurance, and voluntary benefits such as vision, dental insurance, HSA/FSA savings accounts, and dependent life insurance. Additional perks include paid parental leave, generous paid time off (vacation, 10 sick days, 13 paid holidays, and time off between Christmas Eve and New Year's Eve), flexible schedules, salary advances, cell phone reimbursement, and an Employee Assistance Program offering free mental‑health support services.

    Program Associate for Industry Partnerships provides essential administrative and program support to ensure the effective operation of the Industry Partnership program and its staff. The role includes coordinating outreach and participant recruitment activities, performing screening and intake procedures, and maintaining accurate data and records in compliance with program requirements.

    Responsibilities

    • Perform outreach activities to recruit participants for IP programs and conduct screening and assessments of potential participants as required for each industry sector or employer.
    • Act as the first point of contact for incoming participants, initiate intake paperwork, and schedule intake with the Case Management team.
    • Enter initial intake into the TE database (Commence).
    • Assist program staff with processing intake and eligibility paperwork to ensure all required paperwork is submitted for timely processing.
    • Perform general clerical duties, including photocopying, faxing, mailing, filing, phone calls, answering, follow‑up, and data‑entry assistance.
    • Assist staff with electronic data input as required for reporting purposes.
    • Work in coordination with the IP team to maintain up‑to‑date knowledge of Commence requirements and specific contract reporting data.
    • Create electronic and/or hard files to ensure compliance with contracted requirements.
    • Monitor and maintain up‑to‑date electronic and/or hard case files, identify deficiencies, relay them to program staff or supervisor, and provide follow‑up to bring files into compliance.
    • Assist with daily, weekly, and monthly reporting to ensure data input is complete and information accurate, and submissions occur within required timeframes.
    • Participate in performance measurement and quality assurance training.
    • Perform all other duties as assigned or requested by supervisor.

    Requirements

    • Experience with data entry and proficiency with computers, including Microsoft Office products: Word, Excel, PowerPoint, Outlook, and the Internet. Experience with database systems is required; OWCMS experience is a plus.
    • Experience working with diverse populations, particularly young adults with economic disadvantages, a plus.
    • Strong administrative skills and proficiency with databases and spreadsheets.
    • Strong written and verbal communication skills, organizational, time‑management, and problem‑solving skills.
    • Excellent relationship building and customer service skills.
    • Ability to work independently as well as a strong team player who is flexible, dependable, and demonstrates initiative and creativity.
    • Commitment to Towards Employment's mission and values.

    Competencies

    • Detail Orientation – Prioritizes accuracy, reviews work for errors, and values high‑quality deliverables.
    • Relationship Building – Works effectively with people from diverse cultural, socioeconomic, racial, and educational backgrounds, fostering collaboration with constituents and stakeholders.
    • Confidentiality and Discretion – Maintains a high level of discretion at all times.
    • Communications Champion – Effectively communicates internally and externally, seeks clarification to ensure expectations are clear and work product is on point.
    • Social Justice Advocate – Passionate about promoting equity and inclusion at personal, organizational, and systems levels, understanding institutional racism and bias and their impact on underserved communities.

    Work Environment

    • Work is performed in an office setting.

    Physical Demands

    • Must be able to remain in a stationary position 75% of the time.

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