Corporate Account Representative - Long Island City, United States - Mr. Steam

Mr. Steam

Verified Company

Long Island City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Department:
Customer Service

Job Title:
Corporate Account Representative

Supervisor:
Customer Service Manager

Purpose of Position:

Provides customers with courteous customer service in person and over the phone in; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs.

Interact, coordinate, prioritize, expedite with executives, sales reps, current and potential

customers, accounting/credit, manufacturing/production shipping and purchasing.

Ensure timely delivery schedules and comparison of limited stock quantities to currentneeds making production aware of future needs.
P sals for distributors based on their specifications for steam bath units and towel warmers for gyms, condos, coops, residential homes, hotels, resorts and yachts.
For domestic and international customers authorize approve and confirm pricing, lead times, delivery dates, customer returns back to inventory, restocking fees and issue credits.
Prepare all necessary paperwork for export orders including, proformas, banking pricing, freight, delivery, letters of credit, commercial invoice, and shipper's letter of intent, ocean, and airway bills.
Instruct factory on special needs for each export shipment, relate special manufacturing specifications to engineering and production.
Provides timely resolution of customer complaints, concerns, and inquiries.

and product information and directing the potential customer to the sales force when

required.

Review and process all orders generated from ecommerce accounts via EDI.
Interact and support with and assist Mr. Steam regional sales managers and manufacturer

representatives.

MRSTEAM

Qualifications:

2 years related experience or equivalent
Manufacturing experience a plus
Excellent customer service skills
Must have excellent verbal and written communication skills and understand the primary

language used in the workplace

Commitment to excellence and high standards
Strong organizational skills; able to manage priorities and workflow
Ability to work independently and as a member of a team
Ability to understand and follow written and verbal instructions
Ability to perform diversified clerical functions and basic accounting procedures
Ability to effectively communicate with people at all levels and from various

backgrounds

Acute attention to detail
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Bilingual in Spanish a plus

Pay:
From $26.00 per hour

Benefits: