Assistant Retail Sales Manager - Kentwood, United States - West Point Optical Group-Pearle Vision

West Point Optical Group-Pearle Vision

Verified Company

Kentwood, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

GENERAL FUNCTION:

The major responsibility of the Assistant Manager is to drive profitable sales growth through the delivery of outstanding patient experience.

Assist in Leading the team in a positive and productive environment, modeling exemplary patient care. Develop and maintain outstanding associate and doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES:

Drive profitable store sales by fostering a patient focused retail culture.
Attainment of plan sales goal and comp store sales growth.
Positive comp store contribution (yearonyear improvement).
Effectively train and develop associates to consistently provide a patient care focused experience.
Assist in Developing team of administratively skilled associates that provide support on daily operational tasks.
Assist in Developing strong professional relationships with Doctors.
Implementation of initiatives to increase number or exams and conversion of exams to sales.
Participate in business planning and business updates.
Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
Ensure each store is effectively merchandised and presented according to standards as measured by:
Execution of planogram
Execution of visual appearance inside and outside of store (i.e., signage)
Maintenance of overall standards (i.e. cleanliness, housekeeping)
Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
Ensure high quality through customer followup, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
Ready when promised
Remake and return percent as compared to Company average
Calls to customers to followup on purchases
Maximize Managed Vision Care relationships and sales opportunities.
Execution of operational procedures:
Safety (security system, safety information posted, fire extinguishers, door locks)
Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)

KNOWLEDGE & SKILLS:

Proven track record of sales growth through sales skills and accountability for sales results.
Ability to train (through practice and roleplay), coach, and develop excellent patient focused, and sales and resultsoriented associates.
Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
Ability to recruit and select associates and doctors.
Proven experience and results with a retail or customer service establishment.
Ability to present and implement decisive and creative solutions to opportunities to grow the business.
Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
Foster positive and resultsoriented associate and doctor relationships.
Success in store merchandising and attention to detail.
Ability to manage priorities through adaptability and flexibility.
Willingness to take calculated risks
Attention to detail and followup.
Abilities to multitask and delegate to maximize patient interaction.
Computer experience preferred.

EDUCATION:

Bachelor's degree or comparable experience in retail operations.