- As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
- Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
- Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- WinVets - Veteran Employee Resource Group
- WOW - Women Employee Resource Group
- WINPRIDE - LGBTQ+ Employee Resource Group
- WBPN - Black Professional Resource Group
- WARG - Ability Resource Group
- LaFamilia -Hispanic Resource Group
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Principal, Salesforce and Agile Operations - Little Rock, United States - Windstream
Description
Job DescriptionWindstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
Position Title: Principal, Salesforce and Agile Operations
Department: Business Advancement
About Us: At the heart of our mission, the Business Advancement team is dedicated to fostering innovation and efficiency. We are committed to the development, optimization, and unification of platforms, aiming to elevate business operations and enhance user experiences through agile delivery. We invite you to join our journey towards operational and delivery excellence, contributing to our culture of continuous improvement and innovation.
Role Overview: As the Principal, Salesforce and Agile Operations, you will embody the role of a chief of staff for the department reporting to the VP of Business Advancement, leading our efforts to define, guide, and optimize operations, accountability, and governance across our Agile delivery processes. This leadership position requires a keen focus on strategic alignment within our Salesforce ecosystem and related platforms, underpinned by a strong foundation in Agile methodologies. You will champion the adoption of best practices, drive project delivery from inception to completion, and foster a collaborative environment that supports our critical business partners.
Key Responsibilities:
Act as a strategic chief of staff, driving the operational support and delivery strategy within the organization, with a particular focus on the Salesforce ecosystem. Implement and refine governance models, ensuring operational accountability and continuous enhancement of our Agile SDLC delivery processes and business-facing partnerships and communications. Lead Agile transformation initiatives, mentoring teams in Agile methodologies, and integrating these practices into our project delivery framework. Foster consensus among diverse stakeholder groups, promoting a culture of collaboration, engagement, and innovation across the organization. Leverage expertise in BI tools and SQL development to drive data-informed decision-making and strategic insights. Essential Skills & Experience:
Demonstrated leadership experience in operations support, with a proven ability to lead and inspire teams towards excellence. Expert knowledge in the administration of Azure DevOps or JIRA (SDLC platforms), including workflow management, integrations, and pipeline optimization. Advanced proficiency in SQL development, particularly with Oracle and/or Snowflake, and a strong understanding of database analytics. Comprehensive experience with BI tools (Tableau, Microsoft Power BI, Salesforce CRM Analytics), with certifications highly regarded. Solid project management skills, with a history of successful project delivery using Agile methodologies. Exceptional communication and interpersonal skills, capable of building consensus and fostering a unified team environment. Desired Qualifications:
Bachelor's or Master's degree in Computer Science, Engineering, Business Administration, or a related field. College degree and 8+ years professional level experience with 3-4 years supervisory experience; or 12+ years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired. A history of continuous professional development, with a preference for certifications in/across Azure DevOps, JIRA, Salesforce, Tableau, Microsoft Power BI, Snowflake, Salesforce Administration/Development, and Agile domain certifications (Product Owner, Scrum Master, SAFe) Exposure and expertise with iPaaS technologies and platforms, e.g. Microsoft Power Automate, as well as working understanding of LLM GPT tools and their value and inclusion into operational automated approaches
The starting compensation range for this job is $89,300 to $117,200.
Our Benefits:
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
Our Employee Resource Groups:
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
