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    Service Desk Agent - Texas City, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Texas City, United States

    2 weeks ago

    Default job background
    Description
    Role: Service Desk Agent
    Location : Palno, TX

    Requirements:
    • Knowledge of Service Desk Roles and responsibilities.
    • Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization.
    • Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule.
    • Delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.
    Behavioral Skills & Attributes:
    • Client centricity and communication skills
    • Execution excellence, Hands-On Approach
    • Problem Solver & Good at Decision Making
    • Collaborative Working attitude.
    Role & Responsibilities:
    • Identify and diagnose issues and problems
    • Categorize and record reported queries and provide solutions
    • Support problem identification
    • Advise users on appropriate course of action
    • Monitor issues from start to resolution
    • Escalate, if needed, unresolved problems to a higher level of support
    • Managing one or more customer service or service desk functions.
    • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
    • Delivering customer service through multiple channels including calls, chat and self-service
    • Continuous Service Improvement.
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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