Practice Manager - Houston, United States - Kindbody

Kindbody

Verified Company

Houston, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Kindbody:

Kindbody is a leading fertility and family-building benefits provider for employers offering comprehensive virtual and in-person care.

Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum.

Kindbody is the trusted fertility benefits provider for more than 80 employers, covering more than 450,000 lives.

Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics.

As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.

About the Role:

As an experienced Practice Manager reporting to our Area Practice Director
, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration.

This role is a full time position and is based out of our Houston Clinic

Revenue Driver_
The main point person and liaison to HQ; always on top of revenue activity and patient activity, providing updates to HQ as needed
Play a key role in driving the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations.
Assume responsibility of managing clinic expenses to meet or exceed budget, with guidance from HQ
Process & Team Management_
Devise strategies and plans for the clinical department according to company standards for excellent service and growth
Be an expert on clinic specific and companywide operational procedures and policies
Seamlessly transition yourself, team, and clinic to new ways of working and processes
Develop and maintain schedules to ensure that all operating processes are completed
Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
Recruit employees to ensure department is staffed with qualified personnel
Assign cases and create schedules for all employees
Coordinate and supervise staff providing constructive feedback
Provide personnel with clinical training and opportunities for continuous development
Evaluate performance and discipline employees when necessary
Monitor compliance to legal guidelines, internal policies and quality standards
Partnerships, Events, Referral Programs & Community_
Responsible for executing any brand partnerships at local clinic
Local liaison for Business Development team in coordinating events, meetings, outreach
Help to organize event logistics and marketing promotions for local clinic
Keep record of referral programs and promotions and share with patients
Patient Experience & Brand Cheerleading_
Be a brand champion that provides exceptional hospitality to patients and staff, and inspires the team to uphold high hospitality standards and our core values
Foster the Kindbody Community and Culture in the clinic
Hire and train all front desk support as volume needs
Ensure each patient is greeted with a warm and friendly welcome
Confidently manage conflict in high pressure situations
Develop meaningful relationships and connections with patients
Check patients in and out through our EMR calendar as needed
Ensure all patients have an intake form & insurance information on file prior to appointment starting
Maintain clinic reception and lobby cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
General Administrative Duties_
Manage clinic supply inventory and communicate needs to HQ
Maintain clear communication with HQ about overall shop operations
Manage event preparation & set up on an as needed basis
Sell packages, products and memberships
Other duties and projects as assigned

Who You Are:

4+ years of operational, retail or healthcare management experience in a fastpaced, customerfocused environment, medical office is a plus
A passion for women's health, fertility is a plus
Strong communication skills & a team player
Willingness to be flexible, roll with the punches, multitask and troubleshoot problems
Detail oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism

Nice to Have

Desire to be actively involved in events & brand building
Experience in front desk sales
Experience in handling medical and insurance billing

Perks and Benefits:

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.

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