Group Account Director - Remote - USA

At Real Chemistry, making the world a healthier place isn't just an aspiration—it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment wher ...

Job description

At Real Chemistry, making the world a healthier place isn't just an aspiration—it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry is looking for a Group Account Director to join our growing team

Real Chemistry is a leader in peer-to-peer marketing for pharmaceutical and biotechnology companies, creating comprehensive communication strategies and plans that deliver superior medical and health education to healthcare professionals across multiple channels. The Group Account Director functions as a senior leader of a vertical within a large pharma anchor or a group of small or midsized companies.

The Group Account Director is accountable for providing leadership to the Real Chemistry customer team for a small, medium, or large customer account ensuring that we deliver on the client(s) expectations across their tactical plan, providing quality deliverables, best practices and innovative recommendations. Also accountable for developing and managing the client relationships in the customer account and developing business opportunities (repeats and referrals). The Group Account Director is accountable for providing management, direction, training, and support to direct reports. Responsibilities also include developing the customer plan for their business unit, forecasting, business development, establishing new business, and growing and maintaining customer relationships as well as for consulting and providing strategic direction for the brand and strategic leadership internally.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco—or remotely within the US, depending on team and business needs.

What you'll do:

Essential Functions

• Drives strategic partnerships with the client via an advanced understanding of overall brand strategy
• Provides channel insights and recommendations
• Establishes measurement plan
• Adjusts strategies based upon market dynamics as well as competitor activities and products
• Adjusts strategies based upon ROI or ROE of tactics
• Consults, analyzes, and interprets data as it relates to the peer-to-peer channel and/or overall marketing mix
• Captures key learnings and provides feedback into mix and channel strategy
• Actively participates in the brand planning process as requested
• Maintains ongoing client relationships throughout project execution and beyond
• Seeks new business opportunities and leads proposal development
• Oversees quality and ensures repeats and referrals
• Develops customer strategy, plan and implementation
• Develops annual forecast and updates
• Develops a budget for their customer needs
• Supervises direct reports including setting performance goals, conducting 1:1s, completing reviews, and providing opportunities for professional development
• Ensures healthy culture, teaming and resource optimization

Administrative/Additional Functions

• Maintain an advanced, current working knowledge of contract compliance and federal/state regulations in order to: provide functional compliance requirements, answer questions, and give direction; monitor staff adherence to compliance policies and procedures and engage in compliance investigations, if warranted
• Submit and approve timely and accurate time and expense reports
• Perform other duties and responsibilities as assigned by management
• Work schedule/hours: work occasional nonstandard work hours as workload demands
• Travel: this position may require moderate overnight/weekend travel (up to 50%)
• Participate in sales field rides, speaker programs, advisory boards, customer meetings, and professional organization meetings, as requested
• Pursue a Continuous Professional Development program

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are a highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

Education and Experience

• BA/BS required, MBA preferred
• 4-6+ years in pharmaceutical/biotech marketing
• 4-6+ years of relevant project management, agency, healthcare, or life sciences experience
• Supervisory, resource management, client management, and business strategy experience required
• Strong communication, organization, and leadership skills 3+ years of project team leadership experience preferred

Competencies

• Behaviors and qualities of a professional and a lifelong commitment to professional development as demonstrated by a superior ability to manage time, work in a collaborative way, adapt to change, act in a professional manner, manage stress, and demonstrate a service orientation
• A commitment to conducting business according to the highest ethical standards as demonstrated by a superior knowledge of industry legal compliance guidelines, organizational ethics, and demonstration of personal ethics and integrity
• Ability to communicate effectively as demonstrated by a mastery level of verbal skills, writing skills, presentation skills, and a superior ability to influence and impact others through meaningful and persuasive delivery
• Applies the knowledge, skills, and abilities necessary to achieve continuous quality improvement as exhibited by superior accuracy, problem solving, quality management, and client-readiness behaviors
• Leadership skills as distinguished by an excellent ability to develop vision and strategy, manage change, build relationships and influence others, and achieve results
• A wide range of healthcare-related industry expertise, including an advanced client knowledge, clinical and scientific knowledge, and consulting and brand planning expertise
• Vision and innovation as displayed by an excellent ability to think critically and creatively, engage in visioning, and approach business opportunities in an enterprising way
• Advanced-level project management skills, including the ability to provide project leadership and apply applicable methodologies to manage project stages, including initiating a project and monitoring and controlling a project
• Knowledge and application of the management disciplines as demonstrated by a superior ability to plan and coordinate, develop and execute business plans, manage budgets, manage personnel, and exhibit systems thinking and integration

Pay Range: $130,000-$155,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at:

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.