Manager Fraud Investigations - Hauppauge, United States - Teachers Federal Credit Union

Description

Join Our Team

For 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow.

Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States.

As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work.

Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.


Summary:

The Manager Fraud Investigations manages the operations of the fraud investigations department and a team of analysts. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities.


Experience/Education:

• Bachelor's Degree Required
• Minimum five years fraud investigations experience with traditional and alternative payment methods required
• Knowledge in cardnotpresent fraud schemes, risk prevention methods and detection tools for digital, virtual and physical goods required
• Experience investigating fraud typologies, online fraud, account takeover, phishing, online card testing, card fraud, lending, check fraud, required
• Quantitative analytical experience, including background with conducting complex fraud investigations and analysis required
• Understanding of the online payments landscape across all participants, issuer, merchant, acquirer and network required
• ACAMS, CFE or AAP certifications preferred

Essential Skills:

• Written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
• Creative, teamfocused, and effective problem solver
• Proficient with MS Office
• Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure

Job Responsibilities**:

• Manage a team of employees that investigate potential fraud, high risk transactions, alleged fraud claims, and suspicious and unusual activity
• Develop and maintain policy, procedure and quality control processes
• Resolves escalated issues arising from operations and requiring coordination with other departments
• Lead complex investigations, coordinating efforts among internal and external stakeholders, to drive case resolution and support loss mitigation and recovery
• Draft and file fraudrelated Suspicious Activity Reports (SARs)
• Assess fraud risk on card, deposit, lending, wire and ACH payments and prepare reporting and metrics Implement
• Develop action plans for detecting and responding to fraudulent activities against the organization, including selfidentified issues, regulatory, audit, risk assessment, or other findings
• Develop trending reports and key indicators used to serve as early warning of high risk and potentially fraudulent activity
• Lead root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance
• Extract and analyze data, investigate data integrity, generate metrics and perform data and portfolio analysis
• Direct operational duties to support adherence to regulatory requirements
• Recommend enhancements and process improvements based on assessment of fraud investigations processes and systems
• Performs other duties as needed upon request by immediate supervisor
• Performs all duties inherent in the role of a manager

Good Faith Salary Range for this position: $88,000 - $110,000 annually.

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