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ServiceNow Architect - Hyattsville, United States - Caelum Research

Caelum Research Hyattsville, United States

4 weeks ago

Description

Job Title:
ServiceNow Architect

Overview:
The ServiceNow Architect will be responsible for designing and implementing solutions within the Army Research Laboratory (ARL) ServiceNow environment.

The ideal candidate will have extensive experience with ServiceNow development, integrations, and architecture, as well as a strong understanding of IT service management (ITSM) best practices.

Responsibilities:

Design and implement solutions within the ARL ServiceNow environment, including Development, Test, and Production servers, Mid-Servers for Discovery, and MariaDB database servers.

Manage current integrations with Microsoft Endpoint Configuration Manager (MECM), Tanium, Tenable, and Lightweight Directory Access Protocol (LDAP) integration with Active Directory.

Implement and support modules including Customer Service Management (CSM), Software Asset Management (SAM), Hardware Asset Management (HAM), and IT Operations Management (ITOM).

Lead the implementation of Strategic Portfolio Management/Application Portfolio Management (SPM/APM), Security Operations/Vulnerability Management, Integrated Risk Management/Continuous Authorization Monitoring (IRM/CAM), Human Resources Service Delivery (HRSD), and App Engine capabilities.

Collaborate with vendors to implement and support vendor-developed applications for the ServiceNow platform, including file sharing capabilities with SharePoint using DocIntegrator and Tasker applications, and integrate budgeting applications that work with the SPM.

Assist with any work related to migrating ServiceNow into a suitable and approved Army/DoD cloud environment.

Provide guidance and mentorship to ServiceNow developers and administrators.

Stay up-to-date with ServiceNow best practices, new features, and industry trends.

Qualifications:
Bachelor's degree in Computer Science, Information Systems, or related field.

ServiceNow Certified Implementation Specialist (CIS) certification preferred.

Minimum of 5 years of experience working with ServiceNow, including development, integrations, and architecture.

Strong understanding of ITSM best practices and processes.

Experience with cloud migration projects preferred.

Excellent communication and collaboration skills.

Ability to work independently and manage multiple priorities.

Additional Information:
– This position may require occasional local travel.

– Security clearance or ability to obtain a security clearance may be required.

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