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Fitchburg

    Client Service - Fitchburg, United States - Oliver

    Oliver
    Oliver Fitchburg, United States

    2 days ago

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    Description

    Are you searching for a challenging career where you can continuously learn and grow?

    Oliver Inc. is now hiring and looking for enthusiastic individuals to join our team and assist our clients with their printing and packaging requirements.

    With over 250 years of experience, multiple production facilities, and a commitment to using cutting-edge technology focusing on sustainability, Oliver Inc. provides speed, reliability, and flexibility as a one-stop solution for all printing and packaging needs. Our core values at Oliver Inc. shape our organization. We are dedicated, value respect, and are dedicated to fulfilling our customers' needs by offering innovative solutions to enhance their brands. Partnering with Oliver means partnering with success.

    Oliver Inc. is currently seeking a customer-focused Client Service - Account Manager to establish and maintain strong client relationships, understand their requirements, and ensure the delivery of top-notch services. You will act as the primary liaison between Oliver and its clients, striving to cultivate and strengthen long-term business connections, provide effective solutions, and enhance overall client satisfaction by collaborating with internal departments to drive processes.

    If you are a natural communicator with a strong focus on customer service, we want to hear from you!

    Responsibilities

    • Comprehend clients' business objectives and obstacles to offer efficient solutions.
    • Oversee a set of client accounts, ensuring their requirements are fulfilled.
    • Coordinate client and internal communications regarding customer orders, samples, estimates, and job specifications.
    • Facilitate cross-departmental information flow internally to ensure accurate description and preparation of customer specifications for production.
    • Handle CRM contacts, monitor customer interactions, oversee workflow for clients, strategize, and troubleshoot in collaboration with the sales department.
    • Present proofs, obtain client approvals, provide samples, and set mutually agreed delivery dates.
    • Manage on-site customer experiences, which may involve strategy sessions, showcasing Company capabilities through plant tours, and off-site customer visits.
    • Audit and update open sales orders, finished goods inventory, and pending orders for billing purposes.
    Qualifications
    • 4 to 5 years of experience in a customer service/sales/manufacturing environment.
    • Proficiency in Windows, Word, Excel, ERP, and CRM systems.
    • Capable of multitasking while demonstrating judgment in a high-volume and fast-paced setting.
    • High School diploma; college degree preferred.
    • Outstanding verbal and written communication skills.
    • Occasional overnight travel may be required.
    Oliver Inc. is an Equal Opportunity Employer.

    All qualified candidates will be evaluated for employment opportunities without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status, or any other characteristic protected by relevant federal, state, or local legislation.

    All job seekers must undergo pre-employment drug screening before starting employment.

    Employment is dependent on obtaining a negative test result for specific illicit substances as outlined by State regulations.
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