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Digital Banking Specialist - Needham Heights, United States - Needham Bank
Description
Digital Banking SpecialistJob TrackingID :
Job Location :
Job Level : Mid CareerLevel of Education : High School/GEDJob Type : Full-Time/RegularDate Updated : 05/07/2024Years of Experience : - 5 YearsStarting Date : Invalid DateSalary : $0Job Description
Job Summary:
Under the direction of the VP Digital Banking OAO Manager, originate, process, and service the digital banking portfolio including account origination, maintenance, servicing, and reconciliation in accordance with state and federal regulatory compliance guidelines.
ESSENTIAL DUTIES & RESPONSIBILITIESReview Online Account Opening (OAO) applications, ensuring applicant identities have been validated, accounts have been funded, and all ancillary services have been appropriately established.
Provide customer support via phone and email related to digital banking areas.Review and process Consumer Online Banking applications.
Monitor closed online banking agreements and perform necessary maintenanceCreate monthly activity reports; pull daily system reports for review, follow up and communicate outstanding issues on a regular basisPerform daily responsibilities of associated digital banking services, such as Zelle, External Transfers, Loan Payment, Money Management, etc.
Provide internal/external system supportReview and process business and/or consumer remote deposit capture items for timely delivery to processorAssist with day 2 balancing and review process of all remote deposit capture servicesReview and monitor anomalies in the online banking channel using fraud detection systemContact customers and/or branch personnel in response to unusual or suspicious activity.
Work with other department team leaders on casesCreating and updating digital banking procedures; provide assistance and guidance to branch personnel regarding digital banking policies and proceduresProvide assistance with Quicken/QuickBooks inquiries/troubleshootingWork with vendors and outside service providers to ensure operational performance standards are maintainedAssist in digital banking system projects, system upgrades and system change notification related to digital banking and help facilitate duties including customer correspondences, tracking, updating customer information systems and performing other functions to ensure compliance with state and federal guidelinesProvide assistance and backup with all digital delivery channels and processesProvide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assistAssist as back up to all other functions in Digital BankingPerform additional duties as requested, needed or assignedJOB REQUIREMENTSHighly motivated and experienced managing multiple tasksDemonstrate and promote a high ethical standards and behaviorsStrong customer service and problem-solving skillsStrong knowledge and understanding of digital banking processes and terminologiesMaintain a professional manner at all timesBe an active TEAM playerAdapts and helps other manage changePerform additional duties as requested or assignedStrong computer and technical skillsFluent in written and verbal English communication skillsMust have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directedAbility to adhere to Needham Bank's Core Values ( Quick-Decision Making, Reliability, Relationship-Based Focus & Quality Service )Experience and SkillsEDUCATION & EXPERIENCEHigh school diploma or equivalency requiredKnowledge of banking preferredPrior digital banking experience a plusWORKING CONDITIONS/PHYSICAL DEMANDSNormal business office environmentNeedham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program.
We offer a great benefit package to our eligible part-time employees as well.At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply.
You may be just the right candidate for this or other roles.Needham Bank is an Equal Opportunity/Affirmative Action Employer.
Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
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