Outreach & Enrollment Coordinator - Riverside, United States - Welbehealth
Description
At WelbeHealth, we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve.
Reporting to the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Outreach and Enrollment (O&E) Coordinator is accountable for initiating, coordinating, and scheduling the PACE eligibility and enrollment process.
Bilingual English/Spanish required.
Work Location:
Onsite in Riverside, CA
Essential Job Duties:
- Answer calls from prospective participants and conduct followup calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits
- Demonstrate indepth knowledge of all relevant components of MOEE Playbook
- Schedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits
- Aid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, followups, notations, and assignments of MOEE team in Salesforce
- Assist with PR, marketing, outreach, and enrollment projects as needed
Job Requirements:
- Associate's degree in a relevant field, bachelor's degree preferred
- Two (2) years of relevant experience preferred
- Strong customer service orientation
- Ability to work independently with mínimal supervision
- Reliable means of transportation
- Experience in Salesforce, MS Office Suite, and/or Athena preferred
- Bilingual preferred
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance we mean it 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
- 401 K savings + match
- And additional benefits
- Compensation
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors.
In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment.
WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging.
People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
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