Mgr Operations - Washington, United States - Sage Hospitality

Sage Hospitality

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why us?:
Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton

Washington DC Capitol

Navy Yard. We are seeking a teammate to contribute to the property by

being influential, driven, and ultimately committed to the continued growth and success of the hotel

and community

Nestled in the heart of DC's fastest emerging neighborhood along the Anacostia River, Homewood

Suites by Hilton Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all
- suite Washington Navy Yard hotel is just footsteps away from the Washington National's ballpark

and is proud to be an official partner and passionate supporter of the Nationals. With many new

restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will

find it's easy to 'Be At Home' during their stay.

Featuring a modern glass façade and contemporary

décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windows

and Washington Nationals memorabilia along with all the other amenities of the Homewood

Suites. Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-up

bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol

and the Washington Monument.

Feel at home at the Homewood Suites Washington DC Capitol

Navy Yard

Job Overview:

Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee.

Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.

Responsibilities:

Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.
Ensure prompt and appropriate response to conflict management.
Evaluate and support proper staffing levels and positions to ensure the success of the hotel.
Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.
Ensure consistent and stabilized systems and processes for the customers.
Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies.
Implement succession planning within each direct report to provide new opportunities as associates develop.
Look for more efficient and effective ways to provide services to our hotels and owners.
Leverage technology and third parties where appropriate.

Qualifications:

Education/Formal Training
A four-year college degree or equivalent education/experience.

Experience
Four to five years of employment in a related position with this company or other organization(s).

Knowledge/Skills

This includes experiential knowledge required for management of people and complex problems.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Supervisory/management skills. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
Moderate hearing necessary as guests phone