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    Customer Satisfaction Advocate - Columbus, United States - Dawson

    Dawson
    Dawson Columbus, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionCustomer Satisfaction AssociateMedical Wholesaler$16.00-$19.00 per hour (DOE)Temp to HireMon-Thu, 9:00am-5:00pm; Fri 9:00am-4:00pmColumbus, Ohio (onsite)What the position offers:
    • Monthly company-wide activities
    • Tie-dye Tuesdays
    • Drinks and snacks provided
    • After being hired on, the following benefits are offered:
      • Fully paid medical benefits
      • Dental and vision coverage available
      • 401K match
    • Family-owned company
    What you'll be doing:
    • Uphold professionalism in all interactions with vendors, customers, and colleagues, maintaining a 100% non-hostile environment
    • Provide timely and accurate customer support across multiple channels, including e-commerce platforms, email, phone, social media, and in-person interactions
    • Proactively engage with customers to offer helpful suggestions, recommendations, and troubleshooting assistance, fostering positive experiences and satisfaction
    • Process customer orders and changes, handle payments, address inquiries and complaints, maintain product knowledge, and facilitate returns or exchanges according to established policies
    • Offer tech support, troubleshoot product issues, actively listen to customer concerns, and recommend solutions with a focus on customer satisfaction, documenting interactions and escalating unresolved issues as necessary
    • Demonstrate comprehensive product knowledge and provide accurate recommendations to clients, while also accurately collecting information and processing quotes
    Who we're looking for:
    • Effective communication skills in written and verbal English, demonstrating professionalism and solid comprehension
    • Proficiency in customer service techniques, including patience, empathy, and rapport-building
    • Ability to resolve problems in a customer-centric manner, maintaining professionalism in difficult situations
    • High emotional intelligence, enabling defusing of difficult situations, understanding, managing emotions, and building relationships
    • Strong judgment, listening skills, and ability to handle multi-line phone systems and document sales
    • Proficiency in data entry, QuickBooks, arithmetic computations, and maintaining a positive customer service image
    • Current CPR and First Aid certification preferred, but the company will provide certification training during the first 30 days of employment
    #ZR
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