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Warehouse Tech Support - Louisville, United States - Southern Glazer's Wine and Spirits, LLC
Description
****Overview****
Responsibilities for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.
****Primary Responsibilities****
Provide support to the division (24x7) or as directed
Provide training for employees on procedures/systems
Collaborates with other functional areas to identify system integration opportunities
Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRMs in motion scanners, VFDs, Servo Motors and controls, etc.)
Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects
Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.)
Provide training for distribution center employees on procedures/ MHE systems
****Additional Primary Responsibilities****
Initial point of contact for onsite support at respective Distribution Center
Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
Perform proactive maintenance for warehouse equipment
Document and escalate issues to the appropriate vendors and SGWS SCM support groups
Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
Oversee detailed root cause analysis of reliability issues
Implement operations continuous improvement measures and initiatives
Perform other job-related duties as assigned
****Minimum Qualifications****
Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
5 or more years of work experience
3 or more years of work experience in Warehouse Operations & Support
Working knowledge of PLC operations and PLC electrical panels
Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRMs)
Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring
MS Office and other general desktop software experience required
Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software
Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner
**About Our Louisville Location**
Our Leadership Team is dedicated to furthering our diversity and inclusion efforts with a firm foundation built on awareness and education. Read more here.
The spirit of our success lies in embracing the unique talents, perspectives and personalities of our team members. Learn about the culture at SGWS here.
At Southern Glazers Wine and Spirits, we deliver good times and Top Shelf Benefits to help you get more out of life. Learn more here.
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Location
Delivery, Operations & Warehouse, Louisville, Kentucky, United States
