- Provide excellent technical support via phone, email, video conferencing, and hands-on.
- Identify, researches, and resolves technical problems efficiently and effectively.
- Respond to telephone calls and emails from Technical Support. Tracks and monitors the problem to insure timely resolution.
- Ability to be self-motivated and directed, and effectively prioritize and execute tasks in a high-pressure environment.
- Perform maintenance, installation, and troubleshooting of both hardware and software systems.
- Participate in the implementation and or supports the installation, configuration, and support of laptops and related systems.
- Manage user accounts and access levels, including onboarding and offboarding employees.
- Provide guidance and training to staff on technology best practices and procedures.
- Continuously improve and innovate technology processes and systems.
- Ability to work in a team-oriented, collaborative environment with a strong customer service focus.
- Participate in the process of maintain Asset Management Tracking.
- Participates in new and on-going systems and network administration and or related projects as necessary.
- 2+ years of experience in IT support or related position supporting end-users, configuring, and supporting laptops, remote users, etc.
- 2+ years of experience with cloud-based applications, such as Apple Business Manager
- A proven track record of providing excellent technical support and troubleshooting skills
- Required proficiency in Windows and MacOS operating systems and hardware.
- Knowledge of network protocols and protocols such as DNS, DHCP, TCP/IP.
- A+, Net+, or similar certifications strongly preferred.
- Strong written and verbal communication skills.
- Strong problem-solving skills and the ability to work well under pressure and in a fast-paced environment.
- Salary (exempt employment)
- Bonus - eligible based on individual and company performance
- Benefits - Health, Dental, Vision (eligible first of the month after start date)
- 401(k) – 4% maximum match (eligible the first enrolment period after sixth months of employment)
- PTO – 15 days plus paid holidays
- Monthly phone allowance
- Employee rewards program
-
Tech Support
2 weeks ago
Congo Brands Louisville, United StatesJob Description · Job DescriptionOur Company: · Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. E-commerce becomes the laboratory ...
-
Warehouse Tech Support
6 days ago
Southern Glazer's Wine and Spirits, LLC Louisville, United States****Overview**** · Responsibilities for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd leve ...
-
Baptist Health Louisville, United States Part timeJob Description:Part Time 24 weekly hours, night shiftCardiac Intensive Care Unit (CICU) - 3rd Floor 4002 BuildingThe CICU is a 10 bed critical care unit specializing in cardiac, intensive level care. Patients with severe heart diseases such as severe CAD, AMI, post arrest, cardi ...
-
Associate Tech Support Analyst
2 weeks ago
Rue Gilt Groupe Shepherdsville, United StatesTHE ROLE: Associate Tech Support AnalystWe're looking for...Associate Tech Support Analyst who will focus on the Warehouse Distribution Center in Shepherdsville, KY. You will be responsible for keeping our employees working their best by ensuring all software tools, hardware, and ...
-
Associate Tech Support Analyst
2 weeks ago
Rue Gilt Groupe Shepherdsville, United StatesTHE ROLE: Associate Tech Support Analyst · We're looking for... · Associate Tech Support Analyst who will focus on the Warehouse Distribution Center in Shepherdsville, KY. You will be responsible for keeping our employees working their best by ensuring all software tools, hardwa ...
-
Travel IR Tech Contract Louisville, KY
1 week ago
Soliant Louisville, United StatesMinimum 1+ years IR Lab experience required. · Attention all skilled IR Techs Are you ready for an outstanding career opportunity? Your search ends here Soliant Healthcare is currently seeking a talented IR Tech for a position in the vibrant city of Louisville, KY. · Key Responsi ...
-
Travel MRI Tech Contract Louisville, KY
2 weeks ago
Soliant Louisville, United StatesMinimum 1+ years imaging experience required. · Attention all skilled MRI Techs Are you ready for an exceptional career opportunity? Look no further Soliant Healthcare is currently seeking a talented MRI Tech for a position in the vibrant city of Louisville, KY. · Key Responsibil ...
-
Travel Ultrasound Tech Contract Louisville, KY
2 weeks ago
Soliant Louisville, United StatesMinimum 1+ years imaging experience required. · Attention all skilled Ultrasound Techs Are you ready for an exceptional career opportunity? Look no further Soliant Healthcare is currently seeking a talented Ultrasound Tech for a position in the vibrant city of Louisville, KY. · K ...
-
Travel OR
3 days ago
Medical Solutions Louisville, United States$1464.8-$ wk (includes wage of ~$12.50-$12.50/hr and per diems if eligible) · click for benefits and other job details · ~$450-$450 weekly taxable income · ~$1014.8 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · A traveler facility in Louis ...
-
Norton Healthcare Louisville, United States PER_DIEM· Responsibilities · When you are an employee at Norton Healthcare, you will find real meaning and purpose in your work. Because of the care we provide, more people choose Norton Healthcare for their health care needs than any other system in the community. Discover a rewarding ...
-
Travel OR
3 days ago
Medical Solutions Louisville, United States$ $ wk (includes wage of ~$12.50-$12.50/hr and per diems if eligible) · click for benefits and other job details · ~$500-$500 weekly taxable income · ~$ in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Gather 'round, aspiring travel clinician ...
-
UofL Health Louisville, United States RegularResponsibilities · We are Hiring X ray techs at Jewish Hospital $10,000 Sign On Bonus Available · Shift Options: 7:30A-8P, alternating Tues-Thurs and Sun, Mon, Wed · About Us · UofL Health is a fully integrated regional academic health system with seven hospitals, four medica ...
-
Travel Cath Lab Tech
6 days ago
Bluepipes Louisville, United States FreelanceLead Health is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Louisville, KY. Shift: 5x8 hr days Start Date: 07/08/2024 Duration: 13 weeks Pay: $2754.6 / Week Join the Traveler Tribe today · We are looking for a Rad Tech - Cath-Vasc Lab for our client ...
-
UofL Health Louisville, United StatesOverview · About UofL Health · UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surround ...
-
Special Procedures Tech EP/Interventional
2 weeks ago
Baptist Health System KY & IN Louisville, United States Full timeDescription · : Baptist Health Louisville has full time openings for Special Procedure Technologists to work in our Interventional and Electrophysiology (EP) suites. We would consider part time status for an experienced Tech. The has six rooms all staffed by nurses and special p ...
-
Ultrasound Tech Travel Job in Louisville, KY
5 days ago
Soliant Louisville, United StatesMinimum 1+ years imaging experience required. · Ultrasound Tech Travel Job · Louisville, Kentucky · Soliant's partner facility in Louisville, KY is looking for an experienced Ultrasound Tech to join the team for an 13-week assignment Our client is part of one of the leading healt ...
-
Retail Store Leader
2 weeks ago
Asurion Louisville, United States Full timeJOB DESCRIPTION For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our ...
-
Travel OR
3 days ago
Medical Solutions Louisville, United States$ $ wk (includes wage of ~$12.50-$12.50/hr and per diems if eligible) · click for benefits and other job details · ~$500-$500 weekly taxable income · ~$ in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Calling all healthcare rockstars Are you ...
-
Travel OR
4 days ago
Medical Solutions Louisville, United States$ $ wk (includes wage of ~$12.50-$12.50/hr and per diems if eligible) · click for benefits and other job details · ~$500-$500 weekly taxable income · ~$ in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Are you ready to choose your next advent ...
-
Travel OR
3 days ago
Medical Solutions Louisville, United States$ $ wk (includes wage of ~$12.50-$12.50/hr and per diems if eligible) · click for benefits and other job details · ~$500-$500 weekly taxable income · ~$ in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Gather 'round, aspiring travel clinician ...
Tech Support - Louisville, United States - Congo Brands
Description
Our Company:
Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. E-commerce becomes the laboratory for consumer feedback and serves as a data pool for future retail endeavors. Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and more through ecommerce and retail partnerships. Congo Brands houses some of the World's most noted brands including Alani Nu, Prime Hydration, Prime Energy, and 3D Energy only to include more in the coming years. Congo Brands is on pace to become one of the World's most noted consumer product brand companies, with revenue growth increasing exponentially year over year. Congo Brand's goal is to be the go-to 'Better for You Brand' for everything from nutritional supplements, energy drinks, snacks and much more.
The Role:
Reporting to the Manager of IT and Business Services, the Technical Support Specialist is responsible for providing hands-on technical support for all computer and mobile device equipment, and related OS and business applications. As Congo Brands continues to grow, we need a highly skilled IT Support Specialist to support the use of our key business systems. The ideal candidate will have experience troubleshooting software and hardware issues across a variety of platforms, the ability to solve complex technical problems, and a passion for staying up to date on the latest technology trends.
Key Responsibilities:
Key Skills and Experience Preferred:
Benefits:
#PRIME
Congo Brands, LLC. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.
