- Assists customers with the account opening process.
- Accurately explains the terms/conditions and policies/procedures relating to the account.
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
- Performs account maintenance, including account changes, adjustments, and statement requests.
- Contacts customers for additional account information.
- Assists in problem correspondence as required.
- Prepares reports including CSR Daily Activity report and cash out report.
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Customer Service Representative
1 week ago
The Panther Group Middle River, United StatesThe Panther Group is seeking Customer Service Representatives for a call center in Middle River, MD The Customer Service Representative enters information into the database, processes payments, and assists customers in understanding the programs pr Customer Service Representative ...
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Customer Service Representative
1 day ago
REQ Solutions Middle River, United StatesJob: Customer Service Representative · Location: Middle River, MD 21220 · Duration: Contract · (Key Words: Customer Service, Customer Service representative, Customer Support, CSR, Incoming call, Outbound call, Call, Calling, · Phone Calls) · Responsibilities: · Assists customer ...
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Customer Service Representative
1 week ago
Imagine Staffing Technology, An Imagine Company Middle River, United StatesNature & Scope · Your Piece of the Puzzle · We are recruiting for a Customer Service Representative on behalf of our partner, a leading industry in delivering innovative products and services to transportation departments and agencies across the globe. This is a Contingent to H ...
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Customer Service Representative
1 week ago
Randstad North America, Inc. Middle River, United StatesWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to Customer Service Representati ...
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Customer Service Representative
2 weeks ago
Imagine Staffing Technology An Imagine Company Middle River, United StatesNature & Scope · Your Piece of the Puzzle · Imagine Staffing is recruiting for a Customer Service Representative on behalf of our partner, a leading industry in delivering innovative products and services to transportation departments and agencies across the globe. This is a Co ...
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Customer Service Representative
1 week ago
Closet Factory Middle River, United StatesJob Summary: · The Customer Service Representative at Closet Factory - Baltimore, MD is a vital role in providing exceptional customer service and support for our clients. As a part of our franchise team, you will be responsible for assisting customers with inquiries and concern ...
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Customer Service Representative
1 week ago
Imagine Staffing Technology An Imagine Company Middle River, United StatesNature & Scope · Your Piece of the Puzzle · We are recruiting for a Customer Service Representative on behalf of our partner, a leading industry in delivering innovative products and services to transportation departments and agencies across the globe. This is a Contingent to H ...
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Customer Service Representative
2 weeks ago
Imagine Staffing Technology, An Imagine Company Middle River, United StatesNature & Scope · Your Piece of the Puzzle · Imagine Staffing is recruiting for a Customer Service Representative on behalf of our partner, a leading industry in delivering innovative products and services to transportation departments and agencies across the globe. This is a Co ...
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Client Services Representative
1 week ago
TEKsystems Middle River, United StatesAttention Top Aviation Manufacturer looking in need of customer Service Professionals Northern Baltimore, MD · Long Term Contract-To-Hire · This role offers individuals the ability to work alongside one of the world's top aircraft Manufacturers. This is a great opportunity to joi ...
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customer service representative
1 week ago
Randstad Middle River, United StatesRandstad - JobID: customer-service-representative_middle-river [Customer Service / Guest Service / Retail Sales] Randstad is currently working with a reputable company to fill several Customer Service Rep positions. These are immediate openings and include permanent and temporary ...
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Customer Service Representative I
5 days ago
Tilley Chemical Company Middle River, United StatesJob SummaryEnsure and improve the client experience and empathize with client needs through effective communication, resolving issues by offering solutions, explanations, and/or other options. · Essential Functions / General AccountabilitiesProvides customers' information about ...
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Specialist, Inside Sales
1 week ago
TILLEY CHEMICAL CO. Middle River, United StatesJob Summary We are seeking a motivated and dynamic Inside Sales Representative to join our team. The Inside Sales Representative will play a crucial role in driving sales growth by identifying new business opportunities, nurturing existing client relationships, and providing outs ...
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Account Development Specialist
4 hours ago
Breakthru Beverage Group Middle River, United StatesJob Description · Overview: · The Account Development Specialist is responsible for maximizing the sales and marketing of supplier brands to a targeted Regional Restaurant account base through effective planning, selling, merchandising and communication that permits achievement ...
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Health & Wellness Coach - Part Time
1 week ago
Ramp Health Middle River, United States Part timeJob Description · Job Title: Onsite Health & Wellness Coach - Part Time, Middle River, MD. 8 Hours a month, two four hour days from 10am to 2pm. · Job Purpose: The wellness coach provides onsite, comprehensive wellbeing and injury prevention services that engage individual emplo ...
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Health & Wellness Coach - Part Time
6 days ago
Ramp Health Middle River, United States Part timeJob Description · Job Title: Onsite Health & Wellness Coach - Part Time, Middle River, MD. 8 Hours a month, two four hour days from 10am to 2pm. · Job Purpose: The wellness coach provides onsite, comprehensive wellbeing and injury prevention services that engage individual emplo ...
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Help Desk Coordinator
2 days ago
Sharpened Image Middle River, United StatesOur Client, located in Middle River, MD is seeking a Help Desk Coordinator with at least 5 years of Help Desk experience supporting end users. This is a temp to perm opportunity for the right candidate. · Summary: Investigates and resolves software and hardware problems of comput ...
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Apprentice - HVAC Service
1 week ago
Constellation Energy Generation, LLC. Middle River, United StatesOverview: · At Constellation, a freshly independent and soon-to-be Fortune 200 company, we're providing the energy and services to transform our future. Combining next generation technologies and product offerings with the country's lowest carbon generating fleet, our company is ...
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it specialist
1 week ago
Air National Guard Units Middle River, United StatesSummary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number D2182P01 and is part of the MD 175th ANG, National Guard. Responsibilities Manages the assigned IT/communications enviro ...
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Patient Care Technician
1 week ago
Fresenius Kidney Care Middle River, United StatesFunctions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct · supervision · of · a · licensed · nurse · in · accordance · with · organization · policies, · procedures, · and training and in complian ...
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Sourcing Project Engineer
1 week ago
Middle River Aerostructure Systems Middle River, United StatesJob Type · Full-time · Description · About Us: · Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures. It supplies and supports these products for en ...
Customer Service Representative - Middle River, United States - TransCore
Description
TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in White Marsh, Maryland.Job Summary: Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Skill:Acquires job skills and learns company policies and procedures to complete tasks.
Desired Skills: Bilingual in Spanish
Job Complexity:Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Supervision:Normally follows established procedures on routine work, requires instructions only on new assignments.
Experience:Typically requires a minimum of 0 - 1 year of related experience.
Language Skills:Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
