Account Manager - Phoenix, United States - Solera Health

Description

About Solera

Solera Health is committed to changing lives by guiding people seamlessly to better health solutions, while providing payers and employers the tools to manage providers and outcomes across conditions.

Solera's platform provides a marketplace of curated networks of digital and community point solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to impact the most prevalent and costly chronic conditions.

Solera strategically matches consumers to their best-fit solution and helps keep them engaged for successful health outcomes.


About the Position:

The Account Manager will directly contribute to Solera's growth and success by supporting a wide variety of critical Account Management (AM) support functions.

This position will lead multiple, concurrent client implementations from inception through successful launch in close coordination with the Account Director.

They will configure and implement Solera products with a focus on quality, and successfully manage the relationship with all AM team members as well as key internal partners.

The Account Manager is expected to build and maintain a deep knowledge of Solera products and processes.


Who You Are:

You are our kind of person if you are a welcomed person to client and internal meetings because you bring smart thinking, positive energy and a focus on solutions, positively influence the performance of others through being a good teammate, and are known by others to perform consistently at optimal levels.

What You'll Do:

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Support & Facilitate

• Support Account Director in managing the AM implementation checklist for new client setup, across all lines of business. This includes coordinating and communicating on implementation status, progress on deliverables, and risks or issues with Account Directors and all other functional areas on the completion of required tasks.
• Responsible for ongoing updates and maintenance in Solera CRM tool.
• Prepare account reports as requested by clients or supervisors.
• Help gather data/documentation/outcomes for client requests, strategy meetings, and special projects.
• Support AM colleagues with client and member issue resolution.

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Partner & Collaborate

• Collaborating with other teams and departments to meet client needs and create new opportunities (i.e. work with Engagement Team to facilitate marketing material development).
• Developing beneficial working relationships with all relevant stakeholders.

What You'll Need:

• Bachelor's Degree strongly preferred
• 13 years of experience in account management, client management or related experience; preferably in health tech space
• Highly organized and a strong communicator (written and verbal)
• Demonstrated decisionmaking abilities
• Strong PowerPoint and Excel experience
• Ability to manage projects within a matrixed environment
• Flexibility to adjust to a diverse work environment
• Analytical skills to review client data
• Startup experience preferred

Where you are located:

• The Company may require travel to other locations (domestic and international) in connection with the Company's business.
• This position requires 5% travel

Benefits

• Remote first culture
• Flexible Paid Time Off
• Paid pregnancy and parental leave
• Adoption Assistance Program
• Medical, Dental and Vision
• Company paid Life, Long Term Disability and Short Term Disability
• 13 Company Holidays
• 401k + company match
• Free Headspace account
• Free Fitbit
• Casual and fun atmosphere

_Disclaimer:
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• The information contained herein is not intended to be an allinclusive list of the duties and responsibilities of the job, nor are they intended to be an allinclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time._

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EEO:
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• Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._