Information Technology Manager - Houston, United States - WWT International

Description

Information Technology Manager (Global)**
Department:Corporate**
Location:Houston, TX USA**
Reports to:President**
Basic Function The Information Technology Manager will plan, direct, and manage the IT Department to ensure the development and implementation of cost-effective systems, infrastructure, and secure operations to meet current and future business needs.

• Develop and implement IT policy and best practices for the organization.
• Conduct routine evaluations of the network to ensure data security, network access, disaster recovery, and backup systems.
• Due to our global nature, WWT outsources IT support services. The IT manager assigns duties, manages, and oversees the performance of these Managed Services.
• Accountable for user desktop support experience.
• KPIs include timeliness, effectiveness, and overall improvement in technology solutions for individual users.
• Create workshops and training programs for staff.
• Complete annual IT budget, to include ongoing monthly costs and onceoff capital expenditure for presentation to and approval by President and CFO.
• Manage annual budget and ensure costeffectiveness.

• Develop and implement IT strategies, policies, and procedures across all WWT offices and site locations in alignment with organizational goals and objectives.
• Understand WWT's core business to ensure IT strategies and policies align with business objectives.
• Ensure the security and integrity of the organization's data and IT infrastructure through the development and implementation of robust cybersecurity policies and procedures.
• Provide technical support to staff, troubleshoot issues, and ensure the timely resolution of ITrelated problems.
• Develop and manage the IT department budget and ensure the efficient and effective use of IT resources.
• Acquisition and maintenance of software licensing, patching and renewal contracts.
• Manage consulting scope of work and contractor engagements.
• Collaborate with Senior Management, Regional and Department heads, and staff to identify technological needs and opportunities that can enhance operational efficiency and effectiveness.
• Manage vendor relationships, contracts, and service level agreements to ensure the successful delivery of IT projects, services, and equipment.
• Evaluate and recommend innovative technologies to enhance business operations and improve efficiency.
• Stay up to date with industry trends, emerging technologies, and best practices in IT management and governance.
• Assist Senior management to develop a rolling fiveyear plan of operation.
• Ensure compliance with corporate IT and Governmental Policies.

• Bachelor's degree in information technology, computer science, software engineering, or a related field.
• Proven experience in managing IT infrastructure and services.
• Experience with computer networks, network administration, and network installation.
• Strong people management and leadership skills, ability to motivate team efforts to accomplish goals.
• Ability to develop solutions to complex problems, recommend and lead operational change as technical leader.
• Must possess excellent communication skills, both verbal and written.
• Must be able to multitask, work under pressure, prioritize work, be resourceful, and responsible to meet deadlines.
• Proficient in Microsoft Enterprise Solutions, Windows software, including server, office, and exchange.
• Flexible working hours.