Patient Experience IT Analyst - New York, United States - Stone Alliance Group

Stone Alliance Group

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our client is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders.

Their teams work every day to deliver the highest standards of care, advance the science of the developing brain and empower parents, professionals, and policymakers to support children when and where they need it most.

Together with their supporters, they're helping children reach their full potential in school and in life.

Our client is seeking a highly motivated and experienced Patient Experience IT Analyst to join their team.

In this role, you will be responsible for managing patient portal communications, troubleshooting, patient enrollment, script renewals, appointment reminders, messaging, and patient education.

Additionally, you will oversee virtual visits, conduct patient satisfaction surveys, and coordinate with web and social media teams to enhance patient engagement and communication.

Reporting to the Chief Information Officer, this is an exempt, full-time position located at their NYC headquarters. They offer a competitive salary and benefits.

Responsibilities:

Patient Engagement: Develop strategies to educate and motivate patients to utilize the portal for managing their healthcare needs. Examples may include billing, health records request, scheduling, messaging, prescription refills, appointment reminders, etc....
Training and Support: Provide training, support, and develop user guides for patients and healthcare staff on how to effectively use the electronic portal.
Communication Enhancement: Utilize the electronic portal to facilitate communication between patients and healthcare providers.
Patient Education: Incorporate patient education resources into the electronic portal, such as educational videos, articles, and interactive tools.
Privacy and Security: Ensure the electronic portal complies with privacy and security regulations, such as HIPAA.
Continuous Improvement: Gather feedback and collaborate with IT and vendors to implement enhancements and updates based on feedback and best practices.
Patient Satisfaction: Utilize data analytics tools to analyze portal usage, patient satisfaction, and other relevant metrics.
Customer Service: Provide exceptional customer service related to their technical solutions for patients, families, clinicians, and clinical staff.
Service Recovery: Address and resolve patient complaints or concerns promptly and effectively. Implement service recovery strategies to restore patient trust and satisfaction.
Additional duties as needed.

Qualifications:

Minimum of 2 years of experience in a clinical setting administering EHR patient portal communications, virtual visits, and appointment reminders.
Customer service experience and strong written and verbal communication skills.
Experience in Behavioral Health is a plus.
Experience in NextGen EHR is a plus.
Strong knowledge of prescription renewals, messaging, patient education, and patient satisfaction surveys.
Familiarity with Televox/HealthWave/DAS or similar appointment reminder systems
Problem solving skills and the ability to work in a crossfunctional environment.
Ability to manage multiple projects simultaneously in an agile and fastpaced environment.
Bachelor's degree in a related field or equivalent experience (required).
Strong team player with effective time management and organizational skills.
Ability to work efficiently and maintain discretion and integrity.
2+ years of experience administering EHR/EMR technology
Experience with trouble shooting EHR/EMR systems