Onsite Specialist - San Diego, United States - Stryker Corporation

Stryker Corporation

Verified Company

San Diego, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

ESSENTIAL FUNCTIONS:
-
Manage and care for Customer's equipment within the Sterile Processing Department (SPD)
and Operating Room support:

Perform the cleaning, maintenance, and assembly of reusable surgical instrumentation and equipment.
Ensure surgeon's equipment is clean, sterile, functioning properly, and ready for the next case.
Perform job functions while adhering to all industry and facilityspecific standards and safety protocols.
Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care.
Provides clinical surgical support by managing all relevant equipment.
Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
Is responsible for troubleshooting and maintaining Stryker equipment and or other related devices.
Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
Maintains knowledge base of equipment and disposable products through Stryker education training programs.
Provide physicians and OR personnel with information on new and current products.
Accurately records and reports all surgical procedure information.
Adheres to all Stryker and medical facility policies, standards and procedures.
Must be able to analyze and resolve both routine and nonroutine product issues expediently using independent judgment.
The ability to provide oncall services, as required, by the medical facility.

QUALIFICATIONS:

Associate's Degree or equivalent certifications required, Bachelor's Degree Preferred.
SPD experience highly preferred. IAHCSMM certification ideal or IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal.
Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques highly preferred.
Experience and demonstrated success working on a team highly preferred.
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent analytical skills.
Exceptional interpersonal and communication skills.
Excellent problemsolving skills.

- $25.34/hr + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker:

Our benefits:

12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and shortterm disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker

Know someone at Stryker?
Stryker is driven to work together with our customers to make healthcare better.

Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.