Human Resources Analyst, HR Operations - Washington, United States - International Monetary Fund

International Monetary Fund

Verified Company

Washington, United States

14 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Work for the IMF. Work for the World.
- facing general services, including the administration and support of the G-4 visa program for appointments. S/he is also expected to exercise utmost discretion, sound judgment and organization in handling complex, sensitive, time-bound matters.

Typical duties and responsibilities include:

Provide responsive, caring, and excellent customer support to employees, registered dependents, retirees, and other external parties.
Process defined HR transactions within agreed service levels and timelines, helping maintain team targets in client satisfaction and service delivery performance.
Interpret and communicate, as applicable, HR and immigration policies from sources such as the Staff Handbook and the U.S. Department of State Foreign Affairs Manual (FAM).
Ensures visa data is accurately maintained, performs indepth analysis, and creates reports to help monitor compliance with Fund policies and U.S. regulations.
Adhere to documented procedures, identify and raise gaps in documentation and contribute to providing appropriate solutions, updates, or amendments when applicable.
Ensure all relevant job aids for employees within the assigned portfolio are kept current (e.g., selfhelp guides).
Contribute to the development and maintenance of standard operating procedures, risk mitigation controls, and process improvements.
Take the initiative to propose streamlining measures to business processes and/or recommend changes to HR policies, work practices, and IT systems.
Perform other duties as assigned, including delivering HR service presentations to small and large audiences.

Qualifications:

A bachelor's degree in human resources, business administration, homeland security, legal studies, or a related field is preferred.
Advanced MS Excel skills and experience with data analysis and reports.
Experience with U.S. diplomatic visas, U.S. immigration matters, and/or paralegal services is highly desired.
Service oriented, with demonstrated initiative and tact in working with employees at all levels.
Exceptional customer service and empathetic listening skills.
Excellent oral, written, and persuasive communication skills.
Effective organizing skills. Ability to work in a fastpaced environment, respond quickly to varied and competing priorities, and to adapt to changing client needs or deadlines.
Establish, build, and maintain effective working relationships with key vendors, U.S Department of State, and other stakeholders in assigned area.
Detail oriented with full awareness of the fiduciary responsibilities and potential risks in administering high value allowances, benefits, and/or in transaction processing.
Ability to demonstrate creativity, problemsolving resourcefulness, and selfsufficiency.
Ability to work efficiently under pressure with minimum supervision, both independently and as a member of a team.
Proficiency in MS Office is a must. Knowledge of Workday, ServiceNow, and PeopleSoft would be an advantage.
This is a oneyear contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, pending incumbent's performance, budget availability, and continuous business need._

Department:
HRDOPSD Human Resources Department HR Operations HR Service Delivery and Quality Assurance

Hiring For:

A04, A05, A0- The IMF is committed to achieving a diverse staff, including age, creed, culture, disability, educational background, ethnicity, gender, gender expression, nationality, race, religion and beliefs, and sexual orientation.

We welcome requests for reasonable accommodations for disabilities during the selection process._