Jobs
>
West Palm Beach

    Customer Service Rep II - West Palm Beach, United States - Abacus

    Abacus
    Abacus West Palm Beach, United States

    3 weeks ago

    Default job background
    Description
    :


    This position requires some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc.

    with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response. Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls.

    Responds to assist agencies inquiries in an efficient and courteous manner and records/processes commitments on customer s accounts as appropriate.

    Also may work with Area Coordinators to resolve agency/customer issues. Reports fraudulent conditions to management.

    Furlough Notification

    All NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change.

    Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period.

    Worker Building Location

    CSE - Customer Service - East

    Will driving be required as part of position duties/work?

    No

    Driving Record Validation

    For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following:

    no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving.

    Additional Job Details

    D2C Telemarketer Job Description

    We are seeking telemarketing professionals, with HVAC Industry Knowledge, who can convert leads into customers over the phone on initial outreach.

    Their duties include data entry into Salesforce, explaining basic product features, and obtaining payment information. The ideal candidate is friendly, persuasive, and is passionate about the "Smile & Dial" Philosophy.

    Their primary responsibilities include:

    1. Outbound Calls:

    Telemarketers will outreach out to potential customers using provided leads.

    2. Incoming Calls:

    Telemarketers will also be responsible for handling incoming calls from prospective customers.

    3. Script-Based Communication:

    Telemarketers will have scripts to detail off and provide information about product features, prices, and benefits.

    4. Understanding Customer Needs:

    Telemarketers will ask qualifying questions to determine customer eligibility and tailor their pitch accordingly.

    5. Persuasion and Sales:

    Their goal is to persuade customers to enroll by demonstrating how the offered services meet their needs.

    6. Record Keeping:

    Telemarketers keep records of calls, sales, and customer information in computer systems.

    Requirements and Skills:


    • Experience
    :

    Proven experience as a telemarketer or in a similar sales/customer service role.


    • Sales Quotas
    :

    A track record of successfully meeting sales quotas, over the phone.


    • Computer Literacy
    :

    Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.


    • Language Proficiency
    :

    Proficient in English, Spanish is a plus.


    • Patience and Persistence
    :

    Ability to handle customer rejection and remain patient.


    • Education
    :

    High school diploma; a Bachelor's degree is a plus.


    • Location
    :

    CSE Bldg.

    Will Per Diem and Mob/De-Mob expense types be available for this requisition?

    No

    If Per Diem is available, please indicate the maximum amount:

    0

    If Nuclear Business Unit:

    On-Boarding Note

    Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier.

    Please contact CWP with any questions:

    or

    Will the selected worker require unescorted badge access into Nuclear protected areas?

    No

    Is NERC CIP unescorted physical or cyber access required for this assignment?

    No

    Which NERC access is needed?

    N/A

    Is Federal Energy Regulatory Commission access required?

    No

    Shift Type

    Standard Shift (8-5)

    Hours per Day
    8

    Hours per Week
    40

    Total Hours
    3,696.00
  • Domino's Franchise

    Customer Service Rep(05062)

    1 week ago

    Domino's Franchise North Palm Beach, United States

    Job Description · Job DescriptionJob Description · Now hiring customer Service reps. Job description is to answer the phones and help stock store and learn how to make pizzas · ...

  • HOOKS INSURANCE AGENCY INC

    Licensed Customer Service Rep

    3 weeks ago

    HOOKS INSURANCE AGENCY INC West Palm Beach, United States

    Job Description · Job DescriptionThe Licensed Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, providing policy reviews and add ...

  • Aligned Solutions

    Customer Service Rep

    3 weeks ago

    Aligned Solutions West Palm Beach, United States

    Job Description · Job DescriptionA multinational company is currently seeking a Customer Service Representative to join their team based in Miami. This position involves assisting customers by providing useful information, addressing their queries, and resolving their grievances ...

  • Extended Stay

    Guest Services Rep Part Time-104020

    2 days ago

    Extended Stay West Palm Beach, United States Part time

    Extended Stay - 700 Northpoint Parkway [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process r ...

  • Third Federal Savings and Loan Association

    Loan Administrator/Customer Service Rep III

    5 days ago

    Third Federal Savings and Loan Association West Palm Beach, United States

    ** Loan Administrator/Customer Service Rep III - Palm Beach County (FL)** · **Job Category****:** Administrative **Requisition Number****:** LOANA001186 Showing 1 location **Job Details** · **Description** · At Third Federal, named for five years in a row as One of the Best Co ...

  • Clean Harbors

    Sales and Service Rep

    2 weeks ago

    Clean Harbors Lake Worth, United States

    · Safety-Kleen in · Boynton Beach, FL · is seeking a · Class B Vacuum Truck Route Driver · (Vacuum Sales and Service Representative) to manage a route and operate a Vacuum Truck to pick up industrial waste from customers such as automotive repair shops and quick oil change busin ...

  • VRC Companies

    Hybrid Customer Service Rep/Warehouse Specialist

    3 weeks ago

    VRC Companies West Palm Beach, United States

    Job Description · Job DescriptionDescription:Title: Customer Service Representative · Reports To: Customer Service Manager · Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving ...

  • Palm Coast Pest Control

    Customer Service Rep

    2 weeks ago

    Palm Coast Pest Control Jupiter, United States

    Job Description · Job DescriptionAre you ready to step into a role where your passion for exceptional service shines? Palm Coast Pest Control is seeking a full-time Customer Service Rep - Scheduler to join our dynamic team in Jupiter, FL. Dive into a rewarding career where you'll ...

  • US Tech Solutions

    Customer Service Rep II

    3 weeks ago

    US Tech Solutions Juno Beach, United States Contract

    Description: · DC Telemarketer · We are seeking telemarketing professionals, with HVAC Industry Knowledge, who can convert leads into customers over the phone on initial outreach. Their duties include data entry into Salesforce, explaining basic product features, and obtaining ...

  • Atlantic Healthcare Products

    Customer Service Rep

    3 weeks ago

    Atlantic Healthcare Products Boynton Beach, United States

    Job Description · Job DescriptionJob Title: Customer Service Representative - Healthcare Products & Medical Supply Store · Job Type: Full-time · We are looking for a Customer Service Representative to join our team at a Healthcare Products & Medical Supply Store. The ideal candid ...

  • Cost Containment Group In

    Work from Home FT Customer Service Rep Inbound Call Center

    1 day ago

    Cost Containment Group In West Palm Beach, United States

    Job Description · Job DescriptionFull-Time Work-From-Home Bilingual Spanish/English Call Center Representative for High Volume Inbound Call Center · You must reside in Florida or Texas to be considered for the position. · Imagine working from the comfort of your home for an amazi ...

  • Neighborly

    Customer Service Experience Rep

    1 week ago

    Neighborly Delray Beach, United States

    We are seeking a friendly and outgoing business professional for our very fast-paced office environment. Ideal candidate should have experience with the the home repair industry.This is front office work that requires extensive customer interaction on the phone, and we strive for ...

  • City of Lake Worth Beach

    parking customer service rep

    2 weeks ago

    City of Lake Worth Beach Lake Worth Beach, United States

    The City of Lake Worth Beach invites qualified individuals to apply for the position of Parking Customer Service Representative (Part-Time). · This is a Part-Time Permanent, Non-Exempt position based on a 29-hour work week with an hourly rate of $15.43. This position is Non-Barg ...

  • Domino's Pizza LLC

    Customer Service Rep(05192)

    2 weeks ago

    Domino's Pizza LLC Jupiter, United States

    Company Description · COME JOIN OUR FAMILY · MANAGER: SHAYLA · Job Description · Job Duties · Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoi ...

  • Domino's Pizza LLC

    Customer Service Rep(05192)

    1 week ago

    Domino's Pizza LLC Jupiter, United States

    Job Duties Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a time Customer Service, Service, Re ...

  • Domino's Franchise

    Customer Service Rep(05087)

    1 week ago

    Domino's Franchise Deerfield Beach, United States

    Job Description · Job DescriptionJob Description · Job Duties all positionsOperate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paper ...

  • Titan Cement Company S.A.

    Customer Service Rep

    3 weeks ago

    Titan Cement Company S.A. Deerfield Beach, United States

    Building Materials Dispatcher /Customer Service Representative · Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report to the Block & Package Dispatch Manager. The primary responsibi ...

  • CarDrop

    Automotive Assessor/ Customer Service Rep

    2 days ago

    CarDrop Boynton Beach, United States

    Job Description · Job DescriptionLove Cars? Love Business? Love to Be Busy?? · This is for you; we need a jack/ jill of all Trades. · A little bit of Car Knowledge, A little bit of People Skills, A little bit of Business Skills. · Learn to appraise cars; great opportunity for a ...

  • Neighborly

    Customer Service Experience Rep

    2 weeks ago

    Neighborly Delray Beach, United States

    We are seeking a friendly and outgoing business professional for our very fast-paced office environment. Ideal candidate should have experience with the the home repair industry. · This is front office work that requires extensive customer interaction on the phone, and we strive ...

  • Tropical Island Restaurant

    Cashier/Customer Service rep Haitian Restaurant

    1 day ago

    Tropical Island Restaurant Boynton Beach, United States

    Job Description · Job DescriptionTropical Island Restaurant · Job Description · (Ability to Speak Creole and English Fluently Is Must) · Looking for a friendly customer service representative with cashier experience.The applicant must be hard worker, intuitive, multi-tasker, and ...