Director of Catering and Conference Services - Vail, United States - Timbers Defunct

Description

**Director of Catering and Conference Services - Housing possible**

**Job Description**

SUMMARY:

Responsible for liaising between customer and operations for meetings and events held on property and communicating the customers needs and wants to the operations staff for a successful event or meeting.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

Act as a liaison between the group client and hotel operations departments to ensure a successful event

Oversee preparation, maintenance, and distribution of all written communication to include but are not limited to: Banquet Event Orders, Resumes, Daily Event Reports, and Advanced (Salesforce) input

Works closely with Group Lodging Coordinator in obtaining accurate and timely information from group planners

Ensures that all definite groups are given banquet and catering information in a timely manner to maximize revenue

Responsible to ensure that all contracted food and beverage is consumed AND upsell as much as possible to increase F&B spend on property

Responsible for Catering-only sales including wedding events

Ensures that the customers meets or exceeds their room block through proper communication of the contracted rooms revenue.

Communicates to Banquets department to ensure excellent food and beverage service to customers in a courteous, professional manner, meeting or exceeding their expectations

Maintains awareness of all hotel amenities and services

Maintains thorough knowledge of food and beverages menus offered by the catering department

Maintains knowledge of meeting room capacities and all meeting and event set configurations possible

Promotes Food & Beverage program as related to catering to increase potential revenues

Works closely with the Food and Beverage Director and Executive Chef to successfully present profitable catering options

Coordinates all AV equipment contracts and other vendor services

Maintain and develop all policies and procedures related Conference Services

Responsible for the weekly meetings with Operations to ensure detailed communications to all operations staff. This will include resumes and Eos.

Meets with the Executive Chef or Sous Chef and Banquet Captains to review all EOs on a weekly basis

Find solutions to challenges and issues as the arise with in house groups, communicating with all affected departments

Works with the Group Rooms Coordinator/Reservations Department on all blocks and rooming lists. Any changes or additions in blocks are communicated to the client via addendum

Reviews, and reconciles all group billings within the conference services and catering department, ensure that all documents are accurate from accounting before going to the client

Responds to guest and customer inquiries in a courteous and helpful manner.

Maintains knowledge of safety and emergency procedures and observes safety precautions required to protect hotel and guest property

Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.

Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment

QUALIFICATIONS:

*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.*

Education and Experience:

Bachelors degree in marketing, or a related field; AND three (3) years of food and beverage operations experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

Principles, practices and techniques of catering and conferences services functions.

Principles and methods of delivering customer service.

Practices and techniques of food and beverage operations and profitability

Computer applications Salesforce ), Microsoft office

Practices and techniques of fiscal management and accounting.

Records management principles and practices.

Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Principles and techniques of making effective oral presentations.

Skill in:

Managing multiple projects and programs, with keen attention to detail

Managing various catering and conference services operations

Developing and implementing goals, objectives, policies, procedures and work standards

Working collaboratively with other departments and staff

Coordinating efforts with other departments

Preparing clear and concise reports, correspondence and other written materials

Using initiative and independent judgment within general policy guidelines

Using tact, discretion and prudence in dealing with those contacted in the course of the work

**PHYSICAL/MENTAL REQUIREMENTS:**

*The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

Ability to work evenings and weekends when needed. Mobility to work in an office setting, use standard office equipment; stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.

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**Pay:** from $90,000/year

The pay range represents the low and high end of the Timbers range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of work, responsibilities, and regular and/or necessary travel. The range listed is just one component of Timbers total compensation package for employees. Other rewards may include various incentives, such as tips, commissions, bonus, and many region-specific benefits.

**Posted**: 3/1/2022

**Job Status**: Full Time

**Job Reference #**: TSV