Collections Representative #hybrid - Chicago, United States - Alliant Credit Union

Alliant Credit Union
Alliant Credit Union
Verified Company
Chicago, United States

4 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

What will your day look like?


Service early stages of delinquency for member loan and depository products including, but not limited to credit cards, mortgages, auto, student and personal loans.

Make and receive calls to members in order to facilitate one-time payments, performing transfer transactions between Alliant accounts, updating member contact information and establishing automatic payments or third-party authorizations.


Do you see yourself doing this?

  • Completes a high volume of outbound calls on delinquent member accounts to arrange payment commitments.
  • Performs basic analyses to determine if risk factors create the need to escalate an account for advanced collections efforts.
  • Uses skip tracing resources to locate debtors
  • Audits accounts to ensure required communications are sent to members per state and/or regulatory guidelines.
  • Follows up with members to ensure timely receipt of accurate, complete documentation.
  • Assists internal business partners by providing accurate, uptodate information.
  • Meets operational service level agreements including individual and departmental delinquency, loss and productivity targets.
  • Escalates member issues and concerns to internal business partners.
  • Maintains foundational knowledge of loan and depository products.
  • Assists management in identifying opportunities for continuous improvement
  • Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives._
  • The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice._

Knowledge, Skills, Abilities

  • Verbal and written communication skills
  • Professional phone manner and the ability to work independently
  • Ability to work in a restrictive environment requiring extended periods of time at a fixed work position
  • Ability to work in a team environment
  • Microsoft Word, Excel, Outlook and internet skills

What makes you a great fit?

Education:

High School Diploma or Equivalent - Minimum


Experience:

2+ Years' Experience in Banking, Customer Service or Related - Minimum


When you're happy, we're happy
As a thank you for joining our team, you'll benefit from:

  • Competitive medical, dental, and free vision benefits
  • Competitive compensation plan
  • Contributions towards gym memberships
  • Generous PTO and banking holidays off

Pay:
$42, $63,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Hybrid work
  • Office

Application Question(s):

  • I acknowledge that this role requires 1 late night a week of 12 PM 9 PM

Experience:

Skip Tracing: 1 year (preferred)

  • Collections: 2 years (preferred)

Work Location:
Hybrid remote in Chicago, IL 60666
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