Research Scheduling Specialist - Chicago, United States - MediaScience

Description

Research Scheduling Specialist (Part-Time, Full-Time)


Location:
Chicago, Ill

This role reports directly to the Recruitment Manager. Openings are for part-time or full-time, non-exempt positions, per FLSA guidelines.

The following duties must be carried out by the Research Scheduling Specialist

• Follow consistent and proper procedures when scheduling participants using various software and scheduling methods
• Answer in person or online study inquiries throughout the day via various contact methods
• Greet and check in participants with a friendly and positive attitude
• Maintain professionalism when communicating with participants
• Utilize google apps and functions to fulfill recruitment needs

-
Allocate time wisely between scheduling for simultaneous studies, and be able to change priorities quickly as needed

• Stay up to date with recruitment needs for current and upcoming studies
• Maintain an organized and neat workstation
• Maintain a neat and sanitary lobby area
• Communicate daily with coworkers regarding appointments, tech issues, and updates
• Notify a Manager of any scheduling, technical or participant problems
• Avoid distractions that impede on scheduling progress
• Follow proper procedures to process participant gift cards and study compensation
• Carry out general opening and closing duties for the office
• Data coding and data entry as needed
• Review of research study stimuli as needed
• Proofreading of study surveys and documents as needed
• Daily data file exports from research computers
• Other duties as necessary

Skills and Qualities

• Professional personality and appearance
• Very strong organizational skills
• Excellent computer skills
• Excellent verbal and written communication skills
• Willingness to help other team members with tasks, even if not listed as a daily responsibility
• Ability to work in teams, as well as on your own
• Ability to thrive in high stress situations
• Ability to multitask
• Attention to detail
• Willingness and capability to speak on the phone for hours at a time
• Positive attitude
• Willingness to learn
• Ability to effectively manage participant complaints and questions
• Ability to work in a fastpaced environment
• Customer service experience preferred
• Ability to make spreadsheets using Google Sheets, or Microsoft Excel using basic formulas such as Countifs, Sum, IF statements, etc

This position is part-time hours per week), or full-time (40 hours per week) and pays $15 / hour.

The lab usually operates 5 days per week, and facilitates data collection from 9AM-5PM.

Ability to work various shifts, including weekends is ideal - but some flexibility is allowed if agreed upon by the supervisor.

MediaScience is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Job Types:
Full-time, Part-time


Pay:
$15.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Chicago, IL 60603: Relocate before starting work (required)

Work Location:
In person