Administrator - Hammond, United States - Wipro Limited

Wipro Limited

Verified Company

Hammond, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

C2H Conversion and applicable for internal resources only.

About Wipro:

Wipro Limited (

NYSE:
WIT,

BSE:
507685,

NSE:
WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- **A PROUD HISTORY OF OVER 75 YEARS**:

FY22 REVENUE 10.

4 BN USD:
-
WE'RE PRESENT IN 66 COUNTRIES:

OVER 1,400 ACTIVE GLOBAL CLIENTS

Role:
System Engineer

Role Description:

Performs Problem determination and resolution of mobile Equipment and Software problems through the effective use of available technical resources. Resolves Problems, including completing all related administrative duties. Resolves Customer's Equipment/Software mobility Problem tickets.

Key Operational Responsibilities:

Password Resets on IOS Device
General technical/customer support for user questions on using the IPad device.
Routing the unresolved issues to the respective resolver teams
Hypercare team will route all issues with accessories, device malfunctions, and repair issues with being delivered in unusable state to Tango for resolution
Resource Skillset and Knowledge Expectations
Mid knowledge level in mobile device customer support (IPad).
Midlevel knowledge on App Store management.
Midlevel customer support role.

Required Skills and Experience:

History of providing enterprise support, administration and troubleshooting for Mobile Device Management
Excellent oral and written communication skills
At least 3+ year of experience in mobility support
Familiarity with ticketing systems for lifetime management of incidents
Good knowledge of Apple iOS and Android
Knowledge on MDM products (e.g., Mobileiron, InTune)
Knowledge in Autopilot is added advantage (Windows/iOS phones/computers.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law