Manager of Technical Services - Decatur, United States - Huntsville Hospital

Huntsville Hospital Decatur, United States

2 weeks ago

Full time

Description

Overview

Job Summary:

Leader, project coordinator, and mentor of designated information technology teams specifically including Help Desk, Workstation Support, Data Center Operations, hardware and software infrastructure and all computing environments not supported by Huntsville Health.

Responsibilities

Key Responsibilities / Essential Functions

Leadership/Management:
Oversight and delegation of all assigned personnel and their work.
Defines resources and schedule for project/program plans
Create strategies for risk mitigation and contingency planning.
Works with PMO to provide documentation for RFP's & project planning
Strong organizational, presentation, and customer service skills
Leader and mentor of all applicable IT projects.
Collaborate in vendor negotiations and vendor accountability.
Leader and mentor in IT and organizational fiscal responsibility.
Leader and mentor in customer/organizational privacy and security.
Protects customer's rights.
Performs team assessments and evaluations.
Manages competing demands; uses time effectively.
Self-motivated
Teaches, coaches, inspires, mentors, empowers others.
Customer Service
Excellent verbal and written communication skills
Experienced in problem analysis and creating solutions
Mentoring & leadership in customer relationship management
Oversees and maintains on call 24/7 support schedule
Demonstrates attention to detail.
Able to deal with frequent changes, delays, or unexpected events.
Works to improve team and organizational climate.
Technical:
Knowledge of data center operations and applications/systems utilization
Expertise, mentoring, and leadership in operational and system documentation
Experienced in planning for appropriate growth of technology

Qualifications

Minimum Knowledge, Skills, Experience Required:

Education:
Require Bachelor's degree from an accredited college or university, certification, or licensure required for clinical applications.

Experience:

Require demonstrated expertise in leadership, personnel interactions, project management, customer support and knowledge of customer environment.
Equivalent experience may be accepted in lieu of degree.

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