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    Client Services Specialist I - Boulder, United States - Biodesix

    Biodesix
    Biodesix Boulder, United States

    3 weeks ago

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    Description

    ABOUT US:
    Biodesix?is a leading diagnostic solutions company with a focus in lung disease.

    The Company develops diagnostic tests addressing important clinical questions by combining multi-omics through the power of artificial intelligence.?Biodesix?offers five Medicare-covered tests for patients with lung diseases.

    The blood based Nodify Lung?nodule risk assessment testing strategy, consisting of the Nodify XL2?and the Nodify CDT?tests, evaluates the risk of malignancy in pulmonary nodules, enabling physicians to better triage patients to the most appropriate course of action.

    The blood based IQLung strategy for lung cancer patients integrates the GeneStrat?targeted ddPCR test, the GeneStrat NGS test and the VeriStrat test to support treatment decisions across all stages of lung cancer with results in an average of two to three business days, expediting the time to treatment.?Biodesix?also leverages the proprietary and advanced Diagnostic Cortex?AI (Artificial Intelligence) platform, to collaborate with many of the world's leading biotechnology and pharmaceutical companies to solve complex diagnostic challenges in lung disease.

    For more information about Biodesix, please visit OF THE POSITION:

    Client Service Specialists will provide direct support for field-based Sales Consultants (SC), providing insight and completing tasks to assist with territory management.

    Specialists will interface with physicians, nurse navigators and other site personnel to expedite the release of test results.

    Daily workflow will include positioning tests for release, managing the flow of information between sites, the SC, and the lab, and navigating roadblocks to successful onboarding and relationship management.

    Client Services Specialists will have daily responsibility for ensuring their work provides timely, professional support to our patients, our physician partners, and external field team.


    RESPONSIBILITIES:

    • Understand and put into practice established policies and procedures
    • Drive test resolution through information gathering and collection of missing information
    • Foster positive collaboration between SC's and Client Services
    • Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
    • Assist sites with initial portal access and technical support
    • Support onboarding efforts by assisting SC's with identified challenges in the field
    • Provide professional and positive support to internal and external clients during all phases of test management
    • Impact revenue by obtaining missing insurance information, and medical records
    • Develop and distribute standardized and ad-hoc reporting to SC
    • Contribute to training of Client Service Specialist peers (Level I or II or III)
    • Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered

    COMPETENCY OR POSITION REQUIREMENTS:

    • Prior experience supporting a field-based sales team
    • Experience in medical field to include front or back office, practice management, physician support staff or billing/coding experience
    • Expert level knowledge of HIPPA and other laws governing PHI release
    • AAPC Coding Specialist or training highly preferred
    • Ability to appropriately communicate across all levels of the organization
    • Proven experience with developing, fostering and leveraging customer relationships
    • Ability to effectively manage ever-shifting priorities and requests from multiple sources
    • Expertise in balancing client requests and procedural boundaries
    • Communicate and coordinate with internal departments and Sales Leadership when required
    • Strictly adhere to all standard operation procedures within Quality Management System

    EDUCATION AND EXPERIENCE:

    • High School diploma
    • Undergraduate Degree preferred
    • AAPC Certification in Medical Coding a plus

    REGULATORY REQUIREMENTS:
    This role shall comply, at a minimum, with the responsibilities outlined in:*CLIA: Clinical Laboratory Improvement Amendments (CLIA) Requirements, Title 42 Code of Federal Regulations Part 493*CAP: College of American Pathologists (CAP): All Common, Laboratory General, Chemistry, and Toxicology, Director Assessment, Microbiology, Immunology, and Molecular Pathology*NYS CLEP: New York State Department of Health, Clinical Laboratory Evaluation Program (CLEP), New York State Public Health Law, Article 5 Title 5*ISO: International Organization for Standardization (ISO) 13485, Quality Management Systems, Requirements for Regulatory Purposes, 2016* All other applicable state and regulatory governing authorities including but not limited to: CA, PA, RI,


    MDPHYSICAL REQUIREMENTS:

    • The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    • While performing the duties of this job, the team member is regularly required to use hands to grip, handle, or feel objects, tools, or controls and talk or hear
    • The team member frequently is required to sit, walk, and reach with hands and arms; occasionally is required to stand, stoop, kneel, crouch, or crawl, and must occasionally lift and/or move more than 25 pounds
    • Specific vision abilities required by this job include visual acuity to Colorado driver's license requirements

    WORK ENVIRONMENT:

    • The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    • The primary work environment is an office setting
    • The noise level in the work environment is usually moderate

    UNPLANNED ACTIVITIES:

    • Other duties as assigned

    TRAVEL PERCENTAGE:

    • Minimal

    SALARY RANGE:
    $ $23.89Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.#J-18808-Ljbffr
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