Qe Analyist - Aberdeen, United States - THE Arc Northern Chesapeake Region

Description

Position Summary:

The role of Director of Quality Enhancement is responsible for direction, coordination and oversight of The Arc NCR's risk management system, evaluation and outcome systems, policy formulation, continuous quality improvement initiatives, compliance, training, annual licensure.

Position Responsibilities:

In a manner consistent with supporting The Arc NCR Mission Statement the Quality Analyst shall do the following:

• Conducts interviews, completes investigations, and submits investigation summary reports to include recommendations for quality improvement to leadership and provides appropriate follow-up with employees and people supported upon completion of investigation.
• Develops measures to prevent recurrences of incidents or investigations based on data analysis.
• Serves as point of contact for incident investigations by the Developmental Disabilities Administration and Office of Health Care Quality (state oversight agencies) and provides requested documentation and information in required timeframe.
• Manages the Plan of Correction process by working collaboratively with programs and departments on completion.
• Responsible for reviewing, reporting, following up and tracking of all agency's reportable incidents.
• Compiles and reports monthly on investigation data and completes quarterly reports to Health and Safety, Corporate Compliance and Standing Committee.
• Applies policies of QE best practices, methodologies, and tools aimed at continuous improvement. Promotes the organization's education, adoption, and adherence to best practices.
• Performs exploratory data analysis to identify trends, patterns, and anomalies. Provide findings to stakeholders for awareness, planning, and potential action.
• Responsible for collecting, analyzing, interpreting data, and deriving actionable quality improvement recommendations and strategies.
• Evaluates data for compliance, quality, and efficiency. Identify areas for improvement and propose solutions to address deficiencies.
• Interviews employees on their level of knowledge of agencies policies, procedures and utilizes data for quality improvement initiates.
• Evaluates the development and results of quality improvement initiatives in QE and other departments that impact the people supported.
• Provides advocacy and training for people supported based on investigation and incident outcomes.
• Collaborates with other departments to ensure compliance with policies and procedures based on data analysis.
• Train employees in abuse and neglect, incident reporting and other training as required by the agency.
• Develops, monitors, and recommends quality initiatives related to agencies risk management plan.
• Position requires employee to be in the office and community regularly.
• Undertake other duties as assigned, including special projects and crossprogram development.

Education, Training and Experience:

• Associate's degree required. Bachelor's degree preferred.
• Completion of DDA PORII training, in the first 6 months.
• Completion of investigator training, in the first 6 months.
• Fluent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Certification like Quality Engineer, Quality Auditor, Six Sigma and/or Quality Improvement associate or able to obtain within 6 months of employment.
• Excellent oral and written communication skills.
• Experience working in healthcare or with people with differing abilities preferred.

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee will be expected to successfully operate certain office equipment but not limited to: desktop PC, laptop computer, printers, scanners, and copiers.

An employee in this position must be able to lift and transport materials up to 20 pounds.

An employee in this position will be required to maintain records related to the position.

They will be required to have sufficient mobility to attend meetings inside and outside the office; they will be required to have sufficient fine motor skills to use a keyboard and telephone, handle, manipulate and retrieve documents pertinent to the position.

This employee is required to hear (with or without hearing devices), speak (with or without associated devices), and see (with or without corrective lenses).

Additional Requirements:

• Access to reliable transportation.
• Active valid driver's license, a clean driving record, and no more than two (2) points.
• Maintain proof of current automobile insurance.
• Maintenance of all required trainings under DDA guidelines and The Arc Northern Chesapeake Region policies and procedures.
• Flexibility of sc