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Biloxi

    call center agent - Biloxi, United States - Bienville Orthopaedic Specialists

    Bienville Orthopaedic Specialists
    Bienville Orthopaedic Specialists Biloxi, United States

    1 week ago

    Default job background
    Description

    Essential Job Responsibilities:

    • Answers and triages inbound calls in a high volume call center.
    • Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
    • Receives and forwards patient requests to appropriate clinical staff in a timely manner.
    • Enters patient information into the electronic health records (EHR) system.
    • Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
    • Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
    • Performs other duties as assigned.

    Education:

    • High School Diploma or equivalent.
    • - 2 years' experience in medical office administration highly preferred.

    Other Requirements:

    • Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
    • Must demonstrate ability to analyze data and resolve complex problems.
    • Must have the ability to work independently while managing time and workload appropriately.
    • Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
    • Experience with medical scheduling/billing systems preferred.
    • Exceptional customer service, interpersonal skills, and communication skills.
    • Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.
    • High School Diploma or equivalent.
    • - 2 years' experience in medical office administration highly preferred.

    Job Type:
    Full Time


    Remote:
    None
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