Customer Operations Specialist - Austin, United States - Digital Pharmacist

Digital Pharmacist

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Summary of Job:

Description of Job Duties:

Maintains, and distributes accounting documents, records and reports
Handles communication both written and via telephone regarding payment and compensation
Matches the corresponding payment reports to participant records with all supporting documentation
Investigates and resolves problems associated with processing of payments
Assists with monthly status reports, and monthly closings
Coding invoices, vouchers, expense reports, check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into payment software
Work with customers that are late or defaulted on payments
Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons
Excellent organizational and time management skills to manage multiple tasks and meet deadlines
Excellent interpersonal communication and critical thinking skills
Support deployment and postimplementation testing/validation of configuration changes and releases for new products within Salesforce/Chargify
Partner with business stakeholders and project managers to proactively identify, drive, and build improvements, enhancements, and system customization that solve business needs
Focus on user experience, solving business issues and ensure data accuracy across the system
Perform monthend support duty
Other duties as assigned

Required Skills and Experience:

years of experience in Accounts Payable or general accounting experience

High degree of intellectual curiosity to expand knowledge base and put learning to action with the aim of impacting the top and bottom line of the business
Strong service and solutions oriented approach
Comfortable working with cross functional teams in Sales, Customer Success and Finance
Have ability to work independently with mínimal supervision

Preferred Skills and Experience: