Employee Relations Manager - Sugar Land, United States - Wendy's

Wendy's

Verified Company

Sugar Land, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

The Employee Relations Manager will manage the investigation process from initial submission, investigation completion, employee engagement, field partnership, and investigation conclusion.

The Employee Relations Manager will also be responsible for state audit requests, demand letter documentation, and partial employer submission responses.

The Employee Relations Manager will help create and reassess the current investigation process, streamline the process flow, and recommend process improvement for the employee experience, field partnership, HR Director oversight partnership, and overall proactiveness to minimize company risk and increase employee engagement and retention.

Key Responsibilities:

Manage the intake of all employee complaints and state audits.
Assess the nature of the employee complaint and work with the field leaders on workrelated issues or complete a full investigation.
Update field management on the investigation status, field support, employee status, and estimated deadline.
Complete a full investigation including all aspects by the designed deadline.
Manage the investigation case files and all documentation.
Update the investigation tracker on investigation activity and document case activity.
Compile with all investigation or state audit items in the HRIS systems according to the investigation or audit requests.
Partner with HR Director or Legal if needed on case details.
Identify investigation trends by market and recommend market strategies related to the type of incidents
Partner with or lead various types of training topics to educate, build awareness, build leadership capabilities, or meet state compliance requirements.

Employee Engagement:

Contact employees to confirm receipt of the employee complaint.
Partner with field leadership on scheduling interviews with all participating employees.
Ability to communicate with multilevel team members and management on investigation status and investigation conclusion
Create a positive experience for all employees participating in the investigation through twoway communication, patience, and openness to understand the details of the incident.
Responsible for keeping the complainant updated on the status to confirm the investigation is being completed internally and resolution based on company policy and procedures.

Qualifications:

Led and managed various types of employee complaints both external and internal investigations.
Excellent verbal and written communication; bilingual preferred but not required.
High attention to detail, time management, deadlineoriented, ability to work with limited supervision.
Experience with Microsoft Office (Excel, Microsoft Word, and PowerPoint)
Bachelors in general business, human resources, or other
Industry experience restaurant, retail, fastpaced environment

Brand:
Wendy's

Address: 4415 Highway 6 Sugarland, TX

Property Description:
Corporate Office - Highway - Sugarland, TX

Property Number:
Corp