Sr. Business Analyst - Coppell, United States - Shellpoint Mortgage Servicing

Shellpoint Mortgage Servicing Coppell, United States

3 weeks ago

Description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

The Senior Business Analyst fulfills analyst activities specific to their department.

This role is responsible for leading discrete projects that are focused on creating efficiency within the organization through process improvement or enhancing technology systems.

Principal DutiesWork with the departmental managers to understand the current processes and systems.
Conduct time-in-motion studies and facilitate focus group sessions to identify areas within the process or system that require improvement.
Recommend process changes/system modifications to streamline and automate a business process.

Work with the development team to design, test, implement, and maintain updates within company databases and applications necessary to streamline/automate a business process.

Define high-level goals and road map associated with their project.
Identify and analyze the risks associated with achieving the milestones for a project. Develop risk mitigation strategies.
Work with Deployment Manager to organize and execute pre-deployment user acceptance testing that is specific to the project.

Assist the corporate training group in the creation of training documentation and programs that are focused on building consistency and proficiency within a process.

Facilitate/present the initial training sessions for a particular process.

Ensure the management and training for a particular process is effectively transitioned back to the business after the completion of a project.

Communicate status of the project to senior management.

Serve as the single point of contact for project related issues that need to be escalated to senior management for resolution.

Education and Experience Requirements Bachelor's degree in Information Technology, Business or related field a plus5+ years of business analysis experience.

Mortgage industry experience.
Knowledge, Skill, and Ability Requirements Proficiency in defining business problems and proposing solutions.
Product, Process and Industry Knowledge.

Experience on Microsoft VSTS or Jira toolsExpert skills in Microsoft Excel, including the ability to utilize the following functions:
V-Lookup, H-Lookup, Concatenating formulas, Conditional formatting, and Pivot TablesExcellent interpersonal, verbal and written communication skills.

Must be proactive and solutions-oriented business professional with the ability to interface with all levels of management across business units and functions.

Company Perks:

15 Paid Time Off (PTO) days and 18 after 1st anniversary
9 Paid Holidays
Casual Workplace

Employee Engagement Activities Company Benefits:

Medical (including Health Savings Account & Flexible Savings Account)
Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match - Employee Assistance Plan
Performance-based Incentives
Pet Insurance

Advancement OpportunitiesNewrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program:
We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program:

Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributionsEqual Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Different makes us better.
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