IT Support Employee' - Chatham, United States - Omega Dynamics
Description
ABEL Mobilfunk, a company of the ABEL Group, is the market leader in mobile network infrastructure expansion in Germany. We support our customers in the acquisition, planning, implementation, and commissioning of mobile network sites, thereby improving the quality of mobile networks. ABEL Mobilfunk is one of the few companies in Germany that implements turnkey solutions and takes end-to-end responsibility for them. With our work, we lay the foundation for the digital transformation in Germany and make 5G, the Internet of Things, and autonomous driving a reality.
To strengthen our IT department in Engelsberg or Rödermark, we are looking for an IT Support employee (m/f/d) to start as soon as possible.
What to expect:
- You will be responsible for receiving, processing, and responding to inquiries and disruptions via telephone, email, or the monitoring system
- You will independently analyze and resolve disruptions or forward unsolvable problems and monitor them
- You will document the support processes and solution documentation in the knowledge database
- You will support the IT administrators
What we expect:
- Education in the IT field
- Extensive experience in supporting Windows 10 and Microsoft Office
- Experience in supporting mobile devices (Android, iOS)
- Knowledge of common software
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