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Baton Rouge

    Full Time Customer Service Dispatching - Baton Rouge, United States - One Hour Heating & Air Conditioning of Baton Rouge, LA

    One Hour Heating & Air Conditioning of Baton Rouge, LA
    One Hour Heating & Air Conditioning of Baton Rouge, LA Baton Rouge, United States

    1 month ago

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    Full time
    Description

    Join Our Team at River City One Hour Air Conditioning & Heating today We are looking for a motivated, reliable, and professional person to come aboard our customer service team

    JOB SUMMARY

    This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. We are currently hiring for a nighttime/weekend position - this will include some weekday daytime shifts. Full-time employment is available with 401k and employer matching, health insurance, and paid vacation & holidays.

    JOB DUTIES

    Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

    Good communication with the client and a courteous and pleasant demeanor on phone calls

    Make outbound calls to club membership clients to book maintenance jobs

    Maximize efficiency and profit of our technicians

    Work with technicians in the field to communicate job details, assist them from the office, etc.

    Work intensely with a team of CSRs to accomplish the above goals

    MINIMUM REQUIREMENTS

    High school diploma or equivalent required

    Above-average verbal and telephone communication skills are essential

    Exceptional time management

    Must have good computer software skills

    Prior customer service experience preferred

    Nighttime/weekend/holiday availability

    Reliable transportation

    BENEFITS

    Competitive hourly pay + Weekly Individual bonuses + Monthly Team Bonuses

    Flexible hours and scheduling

    Annual company bonuses and benefits

    Note from the hiring manager: This job offer is full-time. If you have a particular need when it comes to hours, please specify under the open response section for your current situation.

    Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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