- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Greets customer at repair drop off and builds rapport.
- Maps damage with customer (previous, current loss, WOW opportunities).
- Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
- Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
- Finalizes estimate using proper Repair Planning Template.
- Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
- Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date.
- Updates customer regularly (with frequency, according to standards determined by management).
- Participates in and contributes to the regularly scheduled production meetings.
- Calls customers whose cars will be completed the next day. Schedules with customer.
- Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
- Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.
- High school diploma/GED required.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.
- Excellent communication skills.
- Computer literate. Knowledge of Microsoft products is preferred.
- Good decision-making ability and sound judgment.
- Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle's damage.
- Must possess clear vision in providing an accurate estimate of a vehicle's damage.
- Competitive Pay Plans
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Paid Vacation & Holidays
- Continuing Education Opportunities
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Estimator in Training - Matteson, United States - Boyd Group Services Inc
Description
Company:
Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Our Team Members Drive Us Gerber Collision & Glass is one of the largest collision repair companies in North America.
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics.
Job Description:
The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines.
Key Job Responsibilities
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#INDMID
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company.