An Incident Manager is responsible for overseeing and managing any unexpected or disruptive events that occur within an organization. This includes identifying and assessing the incident, coordinating a response team, and implementing strategies to minimize the impact and restore normal operations - Mather, United States - NovaWorks

NovaWorks

Verified Company

Mather, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

About us
Are you someone who values collaborative work, enjoys a diverse range of tasks, and takes on responsibility with enthusiasm?
Then FI-TS is the right place for you.
As one of the largest IT outsourcing partners in the financial and insurance industry, FI-TS serves leading banks, insurance companies, and financial service providers by providing applications, cloud services, and traditional data center services.
FI-TS is part of the Sparkassen-Finanzgruppe, the largest banking group in Germany and Europe. With five locations in Germany, FI-TS employs approximately employees.
The Operations Management team oversees the delivery of services through support processes. As the first point of escalation, you will coordinate the swift restoration of services managed by FI-TS. Additionally, you will be responsible for efficient and effective communication during incidents. In collaboration with the Problem Management team, you will work towards resolving underlying causes of incidents and optimizing service delivery. You will also centrally monitor the proper adherence to the Incident Management process. During the implementation of new services and the onboarding of new customer systems, the Operations Management team ensures a smooth transition into operations, including the necessary operational processes.