- Assist team in de-escalating a client complaint via phone or email, through data collection and problem solving, and working toward an appropriate resolution
- Respond to correspondence via phone and email as required per policies and procedures, may include communicate from direct reports, clients, contractors, or internal colleagues
- Coordinate and provide new hire training, as well as ongoing team training and coaching as needed
- Responsible for personnel items, including but not limited to hiring, terminating, scheduling, approving timecards, hosting 1:1 meeting, hosting team meetings, tracking disciplinary items, and working on professional development items with team
- Work across departments, especially Bid Desk, Order Management, Contractor Network and Development, and Technical and Quality Assurance teams to build rapport across teams, develop and implement new process, and problem solve for escalated matters.
- Monitor daily, weekly, and monthly KPI and Metric reports by employee, client, and status; address and speak to volume, SLA, and performance trends as assigned
- Motivate team to ensure that the level of service is maintained
- Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures.
- Approve funds allowed for concessions as needed.
- Ensure all escalated calls or emails to senior management is handled and communicated appropriately.
- Maintain an A+ rating with the BBB.
- Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management.
- Participate in additional projects/activities to support on going business needs
- Takes direction from Sr. Manager or Director of Operations and oversees Job Management Department
- Demonstrated experience managing customer relationships in a complex, fast-paced environment including the demonstrated ability to directly communicate with customers; effective relationship management skills
- Demonstrated ability to manage others including scheduling, and quality assurance
- In-depth knowledge of warranties and warranty programs and procedures
- Good technical writing and presentation skills
- Excellent People skills/Leadership skills; develop, delegate, engage and performance management of a team
- Strong verbal and written communication skills - professional business acumen
- Strong working knowledge and use of MS Office - Excel, PowerPoint, Word and Outlook; and internet applications
- Effective analytical skills including ability to interpret information and make sound recommendations
- High level of attention to detail and effective problem solving skills
- Effective organizational and time management skills
- Must have the ability to work in a cross-functional capacity with internal and external teams
- Ability to multi-task and handle a fast paced environment
- Must present ability to be forward thinking and preparing for growth at all times
- Ability to apply strong work ethics and integrity on the job
- 4+ years of experience
- 2+ years in a lead role
- HS Diploma or GED equivalent
- Associates or Bachelor's degree preferred
- Must be able to perform essential responsibilities with or without reasonable accommodations
- $56, $81,140.00
-
Stage Management Supervisor
1 week ago
Denver Center for the Performing Arts Denver, United StatesJob Description · Job DescriptionThe application window for this position has an anticipated end date of 06/21/2024. · Company Overview · The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tou ...
-
Treasury Management Operations Supervisor
3 weeks ago
FirstBank Denver, United StatesFounded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of ...
-
management - front end supervisor
3 weeks ago
Leevers Denver, United StatesLeevers Locavore Northside, 2630 W 38th Avenue, Denver, Colorado, United States of America · Req #266 · Tuesday, May 21, 2024 · Step up with a role at Leevers, where our passion is to improve the lives of our employee owners and their neighbors. We understand and serve each stor ...
-
Tax Preparer/Supervisor/Manager
4 days ago
SC Tax Group Denver, United StatesJob Description · Job DescriptionMultiple positions open for experienced CPAs, Enrolled Agents or tax professionals with minimum 4 years experience preparing and/or reviewing tax returns at CPA firm. Must have experience preparing individual, partnership, corporate and trust retu ...
-
Tax Preparer/Supervisor/Manager
4 days ago
SC Tax Group Denver, United StatesJob Description · Job DescriptionSeeking experienced CPA with minimum 3 years experience preparing taxes at CPA firm. Must have experience preparing individual, partnership, corporate and trust returns. Extensive experience with partnership tax issues required for complex partner ...
-
Cash Management Supervisor
3 weeks ago
Metropolitan State University of Denver Denver, United States Full timeDepartment · Student Accounts & Bus Services · Position Summary · This position manages the daily operations of the Office of Cashiering supervising staff and ensuring support to all faculty, staff, and students through fiscal transactions. This position must be able to solve pro ...
-
Case Management Supervisor
4 weeks ago
CorVel Healthcare Corporation Englewood, United StatesJob Description · Job DescriptionThe Case Management Supervisor is responsible for directing the operations of their designated department, which may include one or more of the following functions: human resources, customer service, and limited sales management. · Must reside in ...
-
Supervisor Case Management
1 week ago
UnitedHealth Group Littleton, United StatesManages and evaluates direct reports of UM Inpatient review Nurses, Inpatient Care Managers, Clinical Coordinators, and other team associates Manages the compliance for UM to meet established performance metrics Oversees inventory and ensures cases c Management, Supervisor, Remot ...
-
Registered Nurse
1 week ago
Reunion Rehabilitation Hospital Denver Denver, United States$5,000 Sign On Bonus · Position Summary: · Provides planning and delivery of direct and indirect patient care through the nursing process of Assessment, Planning, Intervention, and Evaluation. Develops nursing care plan in coordination with patient, family and interdisciplinary s ...
-
Production Superintendent
3 minutes ago
Judge Direct Placement Denver, United StatesJDP is seeking a Production Superintendent for a Major food Manufacturing company located in Greater Denver, CO · Responsibilities: · Leading all aspects of production across two shifts (A & B) · Developing and mentoring your team of 2 supervisors and 60 hourly employees · Drivin ...
-
Restaurant Supervisor
3 weeks ago
Qonten Denver, United States**Restaurant Supervisor $20.50hr** · | Sun, 13 Feb :56:35 GMT · To be successful in this role, youll need management skills and experience in both front and back of the house. Discounts and social media ads). We want you to know how to oversee the dining room, check-in with cus ...
-
Area Manager
5 days ago
Maintenance Resources Inc. Denver, United States Full timeJob title | MRI – AREA Manager · Reports to | Assigned MRI Regional Manager Job purpose: The position of the MRI Area Manager is a key role within the organization and focuses on client support and happiness. The purpose of an MRI Area Manager is to be the go-to client support pe ...
-
Production Supervisor
6 days ago
General Shale Denver, United StatesSupervisor – Denver, CO · General Shale Brick, Inc., a leading manufacturer of brick and masonry materials, is seeking a Supervisor for our production facility in Denver, CO. The successful candidate will manage the departmental operations within a highly automated manufacturing ...
-
Construction Assistant Project Manager
5 days ago
ET Design-Build / ET Environmental Corp. Denver, United StatesAssistant Project Manager (Onsite Denver, Colorado) · Responsible for the soliciting bids, purchasing, assist with contract development, coordinating the tracking of submittals and delivery of materials and subcontract labor and assuring compliance with design and delivery requir ...
-
Front of House Supervisor-Colorado Boulevard
3 weeks ago
PharmaCann Denver, United StatesThe Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational ini ...
-
Front of House Supervisor
3 minutes ago
PharmaCann Inc Denver, United StatesPharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use c ...
-
Apartment Maintenance Supervisor, Assistant
1 week ago
Grand Peaks Denver, United StatesApartment Maintenance Supervisor, Assistant - Skyline · at Grand Peaks Property Denver, CO Primary Job Responsibilities · The primary job responsibility of the Assistant Maintenance Supervisor is to maintain the physical integrity of the community, maintain a safe environment ...
-
Restaurant Supervisor
3 weeks ago
HYATT Hotels Denver, United StatesHyatt Hotels East Tufts Avenue [Shift Lead] As a Restaurant Supervisor at Hyatt, you'll: Support senior leadership by developing and assuming basic management responsibilities; Lead other associates by coaching, giving direction and may include training, scheduling, payroll and i ...
-
Administrative Coordinator, Winter McMurdo
5 days ago
Gana-A'Yoo, Limited - Antarctic Program Denver, United StatesGana-A'Yoo Services Corporation, GSC, is renowned for excellence in delivery, performance and customer satisfaction with a focus on Food Service, Janitorial Services and Administrative Services. GSC supports the National Science Foundation managed United States Antarctic Program ...
-
Post Harvest Technician I
2 weeks ago
PharmaCann Denver, United StatesThe Post Harvest Technician is responsible for a variety of different tasks that prepare the product for the next phase of processing. This position will be responsible for effectively communicating with the Trim Supervisors, and fellow team members to achieve all daily tasks. Th ...
Supervisor Job Management - Denver, United States - Daikin
Description
May include, in addition to;
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.