Jobs
>
Minneapolis

    Guest Services Agent - Minneapolis, United States - Wyndham Hotels & Resorts

    Wyndham Hotels & Resorts
    Wyndham Hotels & Resorts Minneapolis, United States

    5 days ago

    Default job background
    Description

    ** Guest Services Agent**

    Location: Bloomington, MN, US, 55437

    Property Name: La Quinta by Wyndham Minneapolis - Bloomington West Req Id: 18664

    La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Minneapolis - Bloomington West location in Bloomington , Minnesota .

    **Job Summary**

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    **Education & Experience**

    College course work in related field helpful.

    Experience in a hotel or a related field preferred.

    High School diploma or equivalent required.

    Computer experience required.

    Customer Services experience preferred.

    **Physical Requirements**

    Flexible and long hours sometimes required.

    Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    Ability to stand during entire shift.

    **General Requirements**

    Maintain a warm and friendly demeanor at all times.

    Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    Must be able to multitask and prioritize departmental functions to meet deadlines.

    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    Attend all hotel required meetings and trainings.

    Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

    Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    Must be able to cross-train in other hotel related areas.

    Must be able to maintain confidentiality of information.

    Must be able to show initiative, including anticipating guest or operational needs.

    Perform other duties as requested by management.

    **Fundamental Requirements**

    Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

    Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

    Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

    Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

    Review Front Office log and Trace File daily.

    Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    Follow all cash handling and credit policies.

    Be aware of all rates, packages and special promotions as listed in the Red Book.

    Be familiar with all in-house groups.

    Be aware of closed out and restricted dates.

    Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    Be familiar with hospitality terminology.

    Have knowledge of emergency procedures and assist as needed.

    Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    Use proper two-way radio etiquette at all times when communicating with other employees.

    Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    Be able to complete a bucket check, room rate verification report, and housekeeping report.

    Balance and prepare individual paperwork for closing of shift according to hotel standards.

    Maintain and market promotions and guest programs.

    Maintain a clean work area.

    Assist guests with safe deposit boxes.

    **COMPANY OVERVIEW:**

    Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

    Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

    We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Alltra, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

    Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

    Our Company is an Equal Employment Opportunity Employer.

    **Job Location:** La Quinta by Wyndham Minneapolis - Bloomington West , 5151 American Boulevard West , Bloomington , Minnesota 55437

    **Employment Status:** Full-time

  • Southwest Airlines

    Customer Service Agent

    2 weeks ago

    Southwest Airlines Minneapolis, United States Full time Regular

    JOB DESCRIPTION Department: · Ground Operations Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Sout ...

  • Southwest Airlines

    Customer Service Agent

    2 days ago

    Southwest Airlines Minneapolis, United States

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all ...

  • State Farm-Vitense Agency

    Insurance and Financial Services Agent

    1 day ago

    State Farm-Vitense Agency Minneapolis, United States

    Are you interested in a career that allows a flexible schedule and unlimited income opportunity? Do you have a passion for helping others and making a positive impact in your community? · Join our team at the Vitense Agency, and you will receive the support, guidance and structu ...

  • Wischermann Partners

    Guest Service Agent

    6 days ago

    Wischermann Partners Minneapolis, United States

    **Guest Service Agent - Courtyard Minneapolis Downtown** · Pay: 15.00 / hour · 1 Full-Time Available / Weekends Required · As a member of our team, you will have access to Marriott hotel discounts, health insurance, 401k matching, dental insurance, life insurance, paid time of ...

  • Huyett

    Customer Service Agent

    4 weeks ago

    Huyett Minneapolis, United States

    Job Description · Job DescriptionCustomer Service Agent · Compensation: $ /hr + up to $3,000 in annual bonuses · Location: Minneapolis, KS · Learn E-Commerce & Customer Care Functions in an Industrial Distribution Environment · Huyett is a master distributor and manufacturer of ...

  • Marriott International

    Agent-At Your Service

    3 days ago

    Marriott International Bloomington, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location JW Marriott Minneapolis Mall of America, 2141 Lindau Lane, Bloomington, Minnesota, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITIO ...

  • HATZUNG AGENCY INC

    Customer Service Agent

    3 weeks ago

    HATZUNG AGENCY INC Minneapolis, United States

    Job Description · Job DescriptionBenefits:401(k) · 401(k) matching · Company parties · Competitive salary · Health insurance · Paid time off · Hatzung Insurance, a third generation independent insurance agency is seeking an experienced, Property/Casualty Licensed insurance profes ...

  • Unifi

    Part-Time Customer Service Agent

    14 hours ago

    Unifi Minneapolis, United States Part time

    General information · Job Title Part-Time Customer Service Agent (Delta) MSP Date Friday, May 10, State Minnesota City Minneapolis Base Pay Rate: $ Seasonal Pay Rate: $ Full/Part Time Part Time Total Pay: $ Part Time Days · Days of the week Shi ...

  • Southwest Airlines

    Customer Service Agent

    1 week ago

    Southwest Airlines Minneapolis, United States

    Department: · Ground Operations Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Abo ...

  • Pyramid Global Hospitality

    Guest Service Agent

    3 weeks ago

    Pyramid Global Hospitality Minneapolis, United States

    Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...

  • HRI DEVELOPMENT

    Guest Services Agent Full Time

    4 weeks ago

    HRI DEVELOPMENT Minneapolis, United States Full time

    We offer some of the best benefits around. Excellent and affordable plans for you and your dependents. You become benefit eligible once you complete 30 days of employment · Most importantly, we offer a culture of growth and development, one of caring and acceptance, and a place ...

  • Farmers Insurance - Team North Star

    Financial Services Agent

    3 weeks ago

    Farmers Insurance - Team North Star Minneapolis, United States

    Job Description · Job DescriptionJob Summary: · At Team North Star, we are excited to continue to grow and expand the ways that we can help customers be smarter about life insurance and financial services through the Farmers Financial Services Agent (FSA) program. · FSAs have an ...

  • Drury Hotels

    Guest Service Agent

    3 days ago

    Drury Hotels Saint Paul, United States Part time

    This is a Part-Time position for PM Shifts on the Weekends. Starting pay $17.43 per hour Property Location: · 175 10th Street E - St Paul, Minnesota 55101 You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matter ...

  • Wischermann Partners

    Guest Service Agent

    1 week ago

    Wischermann Partners Hopkins, United States

    WHO YOU ARE · You love being the person others can rely on, the go-to. Youre great at anticipating needs, and others feel like youre always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always ...

  • Unisys

    Service Desk Agent

    6 days ago

    Unisys Hopkins, United States

    What success looks like in this role: * 1st Level telephone and other media contact support . * Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast ...

  • Enterprise Holdings, Inc.

    Seasonal Customer Service Agent

    3 weeks ago

    Enterprise Holdings, Inc. St. Paul, United States

    We are hiring now for immediate openings. Responsibilities include:Greets and answers customer questions and provides assistance based on each customers needs and requests, by brand. In some locations, which offer both brands, this job responsibilit Customer Service, Agent, Seaso ...

  • Enterprise Truck Rental

    Seasonal Summer 2022 MSP Customer Service Agent

    3 weeks ago

    Enterprise Truck Rental Minneapolis, United States

    **Seasonal Summer 2022 MSP Customer Service Agent** · **Job ID** St. Paul, MN **Overview** · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee deve ...

  • Life Time>

    Technology Service Desk Agent 1

    1 week ago

    Life Time> Chanhassen, United States Full time

    The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a ...

  • Sapphire Innovations

    A call center agent is a person who works in a call center and is responsible for answering incoming calls, providing customer service, and handling inquiries or complaints

    2 weeks ago

    Sapphire Innovations Snelling, United States

    You are our new Call Center Agent (m/w/d) at Snelling · At Snelling, we live by our motto #StrongTogether and shape our workday with humor and fun, earning us a unique position in the telecommunications industry. · Over the years, we have experienced strong growth and we plan to ...

  • Life Time Fitness

    Technology Service Desk Agent 1

    16 hours ago

    Life Time Fitness Chanhassen, United States

    This position provides remote service and technical support to employees at all Life Time locations through email and phone support. Service Desk Agents are often involved in the installation of corporate and club end-user technology, printer and dev Service Desk, Technology, Age ...