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Guest Service Agent
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Hilton Garden Inn Colonial Heights VA Colonial Heights, United StatesAre YOU an enthusiastic and energetic professional who loves people? · Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. · We are looking for a full-time team player who loves to make people happy · Our ...
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Guest Service Agent
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Guest Service Agent
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Guest Service Agent
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Guest Service Agent
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Drury Hotels Glen Allen, United StatesJob Description · Pay starting at $16.50 per hour Shift time: 3pm - 11pm · Property Location: · 11049 West Broad Street - Glen Allen, Virginia You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and w ...
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Guest Service Agent
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Drury Hotels Glen Allen, United StatesPay starting at $16.50 per hour Shift time: 3pm - 11pm · Property Location: · 11049 West Broad Street - Glen Allen, Virginia You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do m ...
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Customer Service Insurance Agent
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Guest Service Agent
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Hampton Inn Richmond, United States Part timeAre YOU an enthusiastic and energetic professional who loves people? · We are looking for a part-time team player who loves to make people happy · Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. · Aa ...
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Guest Service Agent
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Front Desk/Guest Service Agent
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KMG Hotels Chesterfield, United States Full timeThe TownePlace Suites Chesterfield is looking for new team members to join our star team at the Front Desk · The people we want are people who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction. · Position Overvie ...
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Guest Service Agent AM and PM shift
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Hyatt Chester Chester, United StatesAreYOUan enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy · Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Se ...
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Guest Service Agent
3 weeks ago
Drury Hotels Staples Mill, United StatesPay starting at $16.50 per hour Shift time: 3pm - 11pmProperty Location: · 11049 West Broad Street - Glen Allen, Virginia You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a ...
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Guest Service Agent
3 weeks ago
Drury Hotels Glen Allen, United StatesPay starting at $16.50 · Property Location: · 11049 West Broad Street - Glen Allen, Virginia · You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotel ...
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Guest Service Agent
2 weeks ago
Drury Hotels Glen Allen, United StatesPay starting at $16.50 per hour Shift time: 3pm - 11pmProperty Location:11049 West Broad Street - Glen Allen, Virginia You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a diffe ...
Guest Service Agent - Colonial Heights, United States - Hilton Garden Inn Colonial Heights VA
1 week ago
Description
Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team.
A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotels continuing effort to deliver outstanding guest service and financial profitability.
We are central Virginia's largest hotel management company Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags.
We offer a competitive salary and benefit package.Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program.
In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply.General Requirements:
Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs.
Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required.A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required.
Experience and Skills:
Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required.
Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player.
Efficient cash handling and general proficiency with using a calculator.Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES:
Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.
Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift.
Take, confirm or change reservations as needed within guidelines established by the property management.Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events.
Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees.Please see our website for more information:
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