- Proficiency in all aspects of scheduling, including making, canceling, and rescheduling appointments based on appointment guidelines by department.
- Provide input regarding individual/team performance to the Call Center Manager
- Monitor SLA on a continual basis and communicate to management any significant variances of established metrics and department standards
- Identify critical issues that would negatively impact service level and resolve them quickly
- Displays in-depth knowledge of all departments assigned to schedule
- High school diploma or the equivalent combination of training and experience
- Strong knowledge of medical terminology.
- A minimum of 4 years of work experience in a medical/healthcare environment, such as a hospital, physician office, ambulatory clinic, or healthcare call center.
- A minimum of 2 years of call center experience.
- Working knowledge of insurance terminology and processes.
- Typing speed of 50 WPM or faster.
- Sit, stand, bend, reach, walk for long periods of time in an office setting
- Must be able to occasionally lift, carry, push, or pull over 50 lbs. as part of the role
- Regularly exposed to healthcare settings that may require personal protective equipment
- Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other equipment
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Patient Access Representative
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Children's National Hospital Washington, United States**Description** · This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide ...
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The GW Medical Faculty Associates Arlington, United StatesThe GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty ...
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The GW Medical Faculty Associates Arlington, United StatesThe GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty ...
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Med-Metrix Arlington, United StatesJob Type Full-timeDescriptionThe Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. He/She is also responsible for registration of patients who need medical attention, maintaining medical rec ...
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patient access representative
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Med-Metrix LLC Arlington, VA , USA, United StatesJob Type · Full-time · Description · The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. He/She is also responsible for registration of patients who need medical attention, maintaining med ...
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Centra Health Farmville, United StatesThis position is responsible for managing patient registrations in Acute Revenue Cycle Patient Access Departments. As the first point of contact for most Centra patients, this position provides key customer and financial services. This position provides services for pre-registrat ...
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Children's National Hospital Silver Spring, United States**Description** · Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide accurate documentation following all established protocols to register an ...
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Mercy Washington, United StatesWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and tal ...
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Patient Access Representative
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Mercy Washington, United StatesWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and tal ...
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Networks Connect Professional Staffing Washington DC, United StatesNetworks Connect Professional Staffing* is currently seeking an experienced *Patient Access Representative* to join a prominent Healthcare Network on a *Full-Time/PRN *basis. Reporting to the Patient Access Supervisor or Manager, this role provides essential patient services and ...
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Washington Orthopaedics and Sports Medicine Chevy Chase, United States**JOB SUMMARY: High School or GED required. Associate's Degree or related healthcare certification preferred. One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology. Bilingual in Spanish helpful.** · **Facilitates ...
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patient access representative
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Children's National Hospital , DC, United States Part timeThis position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to othe ...
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Patient Access Representative
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Christus Health Alexandria, United States· Summary: · Patient Access Representatives facilitate a welcome andeasy access to the facility and are responsible for establishing anencounter for any patient who meets the guidelines for hospitalservice. Patient Access staff ensures that all data entry isaccurate including de ...
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VCU Health System Prince George, United States**$1,000 Sign On Bonus for offers accepted by by March 31, 2023. Terms and Conditions apply** · The Patient Access Supervisor manages and provides operational oversight to the department/business functions of assigned area or in multiple clinic/geographic locations to ensure effi ...
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Lead Patient Access Representative
1 week ago
La Clinica Del Pueblo Inc Washington, United StatesJob Description · Job DescriptionJob Title: Lead Patient Access Representative (PAR-L) · Department: Patient Services · Supervisor: Health Center Manager · Classification: Non-Exempt/Hourly · Synopsis: The Lead Patient Access Representative (PAR-L) is essential in La Clinica del ...
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Senior Patient Access Representative
1 week ago
Children's National Medical Center Washington, United StatesThe Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in ancillary operations. Will act as a knowledge source for registration by assisting in the daily process outcomes of the department. Wil ...
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Senior Patient Access Bed Control Representative
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Med-Metrix Arlington, United StatesJob Type · Part-time · Description · Job Purpose · The Senior Registration Bed Control Representative will be responsible for registering inpatient and outpatient surgery patients. Also responsible for taking and completing Direct Admit postings from Kaiser, Physician offices ...
Patient Access Representative - Arlington, United States - GW Medical Faculty Associates
Description
The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group.The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group.
The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers.
In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status.
The purpose of the change was to ensure alignment between the MFA and The George Washington University.MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties.
As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing.
In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia.
Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
Position SummaryMedical experience is Required
The Call Center Agent's primary responsibility is the optimization of scheduling processes via inbound/outbound call support of George Washington Medical Faculty Associates (MFA) patients for physicians in accordance with core scheduling protocols.
The Contact Center Specialist III will resolve complex or critical scheduling issues and provide first-line support to other Contact Center Specialists.
The responsibilities for this role would include but are not limited to validating the efficiency of bump schedule management, performing quality assurance checks of inbound/outbound calls, daily oversight of Follow My Health requests, developing and sustaining effective partnerships with providers, department leaders, Master Schedulers, and team.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Education
Patient Access Representative professionals in Arlington
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Purnima Mistry
Custom Healthcare Software Development