Associate Director of Research - Alexandria, United States - Isobar Public Sector

Isobar Public Sector
Isobar Public Sector
Verified Company
Alexandria, United States

1 week ago

Mark Lane

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Mark Lane

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Description

Isobar Public Sector is seeking an Associate Director of Research & Strategy to manage on-going research projects in support of a large-scale user experience (UX) measurement program.


The Associate Director will work on all aspects of quantitative research assignments, including project planning and design, questionnaire development, field administration, analysis and report writing, client presentations, and ongoing consulting.

The role reports to the Director of Research & Strategy and will work in a collaborative environment with a small team of project managers, user experience designers and research analysts.


What You'll Do

  • Manage and coordinate all aspects of the research process including research design, questionnaire writing, data collection, analysis and interpretation of results, and reporting.
  • Program surveys (when required) and work with 3rd party for survey programming and data collection.
  • Write executive summary and recommendations for improving UX, and review with Director and/or crossfunctional team.
  • Coordinate multiple research assignments against an executional roadmap, including managing timelines and ensuring user insights are gained and shared to support the program's different lines of effort.
  • Serve as customer advocate by researching and mapping customer needs and use cases throughout a customer journey.
  • Become a trusted advisor and resource for team and client (e.g., propose best practices, connect research findings to other program lines of effort, etc.).
  • Synthesizing a range of qualitative and quantitative information to formulate valuable observations, translating insights into clientspecific "so what's" that drive client action and summarized through implications and opportunities.

Who You Are

(required experience/skills)

  • A US Citizen and possess a Secret Security Clearance (or be eligible to obtain one).
  • 8+ years of experience in market research with substantial experience in using research for measurement or improving customer experiences.
  • Undergraduate degree in business, economics, math, statistics, psychology, or liberal arts.
  • Excellent understanding of market research and measurement terms and topics (e.g., CSAT, statistical significance, etc.).
  • Ability to manage multiple projects and requests simultaneously; detailoriented with excellent followup, organization, and time management skills.
  • Highly motivated, selfdirected & possess a driven personality capable of working within tight deadlines.
  • Demonstrates analytical thinking and how to use quantitative research to improve user experience and business decisionmaking.
  • Experience with various qualitative and quantitative research methods, including but not limited to survey creation, user interviews, usability testing, and category and trend research. Proven ability to translate findings into actionable recommendations that solve a client's needs.
  • Ability to determine the clear, cohesive "story" in data and present the findings to the client and team.
  • Good communication, organization, and team interaction skills.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word).

(preferred)

  • Experience in UX measurement and management.
  • Experience with Qualtrics, Survey monkey or a similar selfservice research platform.
  • Experience building out Voice of Customer (VoC) programs a plus
  • Familiarity with SPSS or other market research software

Who We Are
We are trusted digital navigators delivering customer-centric solutions to the US Government, Public Sector, and Educational Institutions.

We utilize human-centered design, emerging technology, and data-driven transformation to formulate digital solutions to deliver on our client's modernization goals and improve mission performance.

We put our people first, above all else. We lead authentically and believe investing in our people is the key to our success.

In doing so, we enable purposeful collaboration with our people, stakeholders, and clients, successfully striving for dynamic growth and intentional progress.

Here are some of the benefits that accompany full-time employment at Isobar:

  • We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
  • In addition to 16 recognized holidays, our offices are closed the last week in December. This adds up to 21 paid company holidays.
  • Multiple levels of offerings for medical and dental, including a covered membership fee to exceptional primary care through One Medical.
  • Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, companycovered Life Insurance at double your base salary, access to group legal services, identify theft protection through LifeLock services, etc.
  • A generously paid parental leave policy that enables 16 weeks of leave, regardless of gender
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