Hotel Front Desk Supervisor - Pooler, United States - Homewood Suites Savannah Airport

Homewood Suites Savannah Airport

Verified Company

Pooler, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Homewood Suites Savannah Airport is looking for a Front Desk Supervisor to serve as our guests' first point of contact and manage all aspects of their accommodation.

Front Desk Supervisor responsibilities include and are not limited to registering guests, managing reservations and providing information about rooms, rates and amenities.

Most importantly training the FD team and serving as a role model for the team.

If you have a love for customer service and work experience in the hotel industry, this is the opportunity for you Ultimately, you will help create a pleasant and memorable stay for our guests.

For the right person this position has room to grow.

Responsibilities

Perform all checkin and checkout tasks
Manage phone reservations
Train team members
Manage team members
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees.
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Keep front desk clean and inviting

Skills