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    General Manager - Denver, United States - Sweet Cow

    Sweet Cow
    Sweet Cow Denver, United States

    1 day ago

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    Description
    Job Description

    Job Description Salary:
    Salary:General Manager - $64,100/yr

    Benefits Include: 50% Company Paid Medical Benefits, 401K w/ 4% match, PTO, Bonus & Profit Sharing Potential, Wellness Benefits, and Free Ice Cream We provide employee sick leave as required by the HFWA.


    POSITION DESCRIPTION

    Job Title:
    General Manager

    Reports To:
    Area Manager


    SUMMARY
    We're looking for someone exceptional to run one of our shops. This is you if you're passionate about ice cream and service and lead with inspiration and by example.

    A persuasive problem-solver with a knack for leading a team, you set the highest operational standards for others to follow.

    You're an experienced, collaborative and dynamic leader with a contagious enthusiasm and friendly approach.


    RESPONSIBILITIES
    Plan, identify, communicate and delegate responsibilities to managers and staff to ensure excellent operations are consistently achieved
    Manage with integrity and knowledge that promotes the culture and beliefs of Sweet Cow
    Lead the implementation of initiatives and goals by developing action plans and directly motivating and instructing the team on the implementation plans
    Provide direction to the team in order to achieve shop goals
    Consistently review shop operations to identify any problems and opportunities for improvement
    Create a positive customer experience by delivering a high level of service, ensuring all team members engage in conversations with customers to understand their needs and exceed their expectations
    Provide coaching and feedback to staff and managers and assess performance on an ongoing basis
    Manage and motivate team through positive and respectful leadership
    Manage the shop to meet or exceed Sweet Cow standards in quality, safety, and cleanliness
    Consistently monitor and manage shop staffing levels to ensure team members are capable and professionally developed
    Follow Sweet Cow's operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all teams members during each shift
    Lead a positive team environment by recognizing and reinforcing individual and team accomplishments
    Analyze relevant data to identify and address trends and issues in shop performance
    Use Sweet Cow tools to plan for and achieve operational excellence in the shop
    Solicit customer feedback to understand needs of the customer and surrounding community
    Generate sales growth by consistently delivering a positive customer experience and executing local shop marketing initiatives
    Manage shop P&L by tracking expenses vs. budget, analyzing variances and creating corrective actions
    Control labor and cost of goods sold through daily management and supervision
    Train and coach team in customer service principles and practices
    Create a positive experience by ensuring exceptional customer service

    KNOWLEDGE/SKILLS/REQUIREMENTS
    Leadership skills with the ability to coach and mentor staff
    Team building skills
    Ability to effectively handle and manage confidential and sensitive information
    Must have excellent customer service skills
    Articulate and solid communicator
    Strong organizational skills and ability to work effectively in a fast paced environment
    Must have a strong work ethic and accountability
    Ability to formulate strategies and action plans to achieve results
    Willingness and ability to work nights, weekends and holidays
    Must be a minimum of 21 years of age
    Ability to exercise independent judgment


    EXPERIENCE
    High School diploma or GED required
    Minimum of three years prior service industry experience and two years of management and/or leadership experience

    #J-18808-Ljbffr
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