Service Advisor - Bronx, United States - Jerry & Son Auto Service
2 weeks ago
Description
Position:
Service Advisor
Company:
Jerry & Son Auto Service
Location:
Bronx
About Us:
Jerry & Son Auto Service is a leading automotive service center dedicated to providing top-notch vehicle maintenance and repair services for 80 years.
With a commitment to customer satisfaction and a team of highly skilled professionals, we have established a reputation for excellence in the automotive industry.
We are currently seeking a dedicated and customer-focused Service Advisor to join our team.
As a Service Advisor at Jerry & Son Auto Service, you will be the primary point of contact for our valued customers seeking automotive services.
Key Responsibilities:
- Greet customers and listen to their vehiclerelated concerns and requests.
- Conduct thorough vehicle inspections and document customer concerns.
- Provide clear and detailed explanations of recommended repairs and maintenance services.
- Generate accurate estimates for labor and parts costs.
- Coordinate with the service department to schedule repairs and maintenance.
- Maintain open communication with customers throughout the service process.
- Keep customers informed about the status of their vehicles and any necessary updates.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Ensure all service records and documentation are accurately maintained.
- Uphold the highest standards of customer service and satisfaction.
Qualifications:
- Previous experience as a Service Advisor in the automotive industry is preferred but not required.
- Sales experience necessary.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Knowledge of automotive systems and repairs is a plus.
- Proficiency in computer systems and software for service scheduling and documentation.
- A commitment to delivering outstanding customer service.
- Ability to work in a fastpaced environment and handle multiple tasks efficiently.
- High school diploma or equivalent; additional automotive training or certification is a plus.
- Fluent in _Spanish _is a huge plus.
Benefits:
- Competitive salary with Team performancebased incentives.
- Ongoing training and development opportunities.
- Employee discounts on automotive services.
- A supportive and collaborative team environment.
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